Information Technology_USA - USA_Analyst

Data Analyst

Serve as a primary point of contact for customers during service provisioning, decommissioning, and migration activities, ensuring clear communication and timely updates. Manage and track customer engagements to ensure successful delivery results and high customer satisfaction. Submit, monitor, and track migration and disconnection orders in customers systems, ensuring accuracy and timely completion. Coordinate with internal teams, vendors, and technical stakeholders to resolve order, provisioning, and service-related issues. Monitor post provisioning and decommissioning activities to ensure smooth customer transitions aligned with agreed plans. Respond to customer inquiries and helpdesk tickets, troubleshoot issues, and provide timely resolutions during transition and hyper care periods. Identify risks, delays, or service gaps and escalate complex issues through defined escalation paths. Maintain accurate documentation of orders, issues, resolutions, and customer interactions in tracking systems. Prepare status updates, trackers, and reports related to fulfillment progress, transition health, and service outcomes. Conduct post cutover customer follow ups to assess satisfaction with the transition from legacy to target products. Track and report customer satisfaction (CSAT) metrics across wireline and related products, highlighting trends and improvement opportunities. Ensure all activities comply with organizational standards, customer requirements, and service level objectives (SLOs).