Talent Acquisition & Client Sales Partner

The Opportunity

Crunch Care is seeking a motivated, sales-driven Talent Acquisition & Client Sales Partner who excels at building relationships, converting client inquiries, and recruiting exceptional caregivers.

This is not a traditional recruiting role. It combines consultative client sales, inbound and outbound phone calls, full-cycle recruiting, and placement management in a fast-paced, results-driven environment.

You will be a primary point of contact for families seeking childcare, answering live calls, understanding their needs, explaining our services, following up on inquiries, and converting prospective clients into paying customers. You will also recruit qualified caregivers and guide families and candidates through the placement process.

We want someone who genuinely enjoys being on the phone, thrives on building relationships, and takes ownership of their results. Our sales approach is consultative, focused on understanding each family's needs and helping them find the right childcare solution rather than using high-pressure tactics.

Although remote, this is a highly collaborative position. We communicate frequently throughout the day and expect team members to be engaged, accessible, responsive, and willing to support one another.

Key ResponsibilitiesClient Sales & Revenue Generation

Client consultations and sales are a major focus of this position.

• Answer live incoming calls from prospective and existing clients with professionalism and confidence.
• Conduct consultations for back-up care, temporary childcare, and long-term nanny placements.
• Proactively call new inquiries, warm leads, and previous prospects to generate business.
• Explain Crunch Care's services, pricing, and competitive advantages.
• Identify family needs, recommend appropriate solutions, address objections, and guide clients toward booking services.
• Consistently follow up through phone calls, emails, and other communication channels.
• Convert inquiries into booked services, signed agreements, and paying clients.
• Identify opportunities for repeat business, referrals, and additional services.
• Maintain accurate CRM records, including leads, follow-ups, and conversions.
• Meet established sales, conversion, and revenue goals.

Full-Cycle Recruiting & Talent Acquisition

• Source qualified caregivers through job boards, referrals, outreach, and proactive recruiting.
• Conduct phone and video interviews to evaluate qualifications, professionalism, and suitability.
• Build and maintain strong caregiver pipelines across assigned markets.
• Recruit based on current client needs and anticipated demand.
• Guide candidates efficiently through hiring and onboarding.
• Meet recruiting and hiring goals while maintaining Crunch Care's quality standards.

Candidate Vetting & Compliance

• Conduct professional reference checks and employment verification.
• Coordinate background checks, required screenings, and compliance documentation.
• Track CPR/First Aid certifications and applicable state-specific requirements, including TrustLine.
• Review relevant publicly available professional information in accordance with company policies and applicable law.
• Ensure candidates meet company hiring and quality standards before placement.

Client Relationships & Placement Management

• Understand each family's needs and recommend qualified caregivers.
• Coordinate interviews and communication between clients and candidates.
• Guide families through placement, onboarding, and service arrangements.
• Maintain consistent communication and follow up to ensure satisfaction.
• Build lasting relationships that encourage repeat business and referrals.

Team Communication & Collaboration

Strong internal communication is essential to success in this role.

• Actively communicate with colleagues through Slack, Engine Hire, and other company platforms.
• Respond promptly and professionally to internal messages and requests.
• Proactively share updates, challenges, and important developments.
• Participate in team discussions, contribute ideas, and collaborate on solutions.
• Work closely with scheduling, recruiting, HR, and leadership to resolve issues and deliver exceptional service.
• Take ownership of follow-through and keep teammates informed without needing reminders.

Remote flexibility does not mean working independently in a silo. We expect consistent engagement, timely communication, and active participation in daily team operations.

Quality Assurance & Operational Support

• Collect and communicate client and caregiver feedback.
• Monitor quality concerns and coordinate timely resolutions.
• Maintain accurate documentation and CRM records.
• Demonstrate accountability, professionalism, and a solutions-oriented approach.

Performance Expectations

This is a high-accountability role with measurable sales and recruiting goals.

Sales Performance

• Consistently answer incoming calls and respond promptly to inquiries.
• Make proactive outbound calls and follow up with prospective clients.
• Meet established conversion and revenue goals.
• Accurately track sales activity, lead progression, and closed business.

Recruiting Performance

• Schedule approximately 20 candidate interviews weekly.
• Conduct approximately 10 candidate interviews weekly.
• Target 2 caregiver hires per week.
• Maintain a consistent pipeline of qualified candidates.

Team Accountability

• Track and report weekly sales and recruiting metrics.
• Maintain accurate records in Engine Hire and company systems.
• Attend weekly recruiting L10 meetings prepared with updates, results, and solutions.
• Remain engaged, accessible, and responsive during scheduled working hours.
• Take ownership of individual results while contributing to team success.

What We're Looking For

Required Qualifications

• 2+ years of experience in sales, recruiting, staffing, business development, or a related client-facing role.
• Demonstrated ability to sell services, build relationships, and convert inquiries into customers.
• Excellent telephone communication skills and confidence handling inbound and outbound calls.
• Comfortable discussing pricing, addressing objections, and guiding clients toward decisions.
• Experience working toward measurable sales, recruiting, or revenue goals.
• Strong organization, follow-through, time management, and attention to detail.
• Ability to balance multiple priorities in a fast-paced remote environment.
• Excellent written and verbal communication skills.
• A collaborative, responsive team player who communicates proactively.
• Self-motivated, accountable, and comfortable working independently while remaining connected to the team.

You'll Thrive Here If You:

• Love speaking with people and building meaningful relationships.
• Enjoy consultative selling and the satisfaction of converting an inquiry into a client.
• Confidently make outbound calls and consistently follow up.
• Know how to create urgency without being pushy.
• Balance sales, recruiting, and operational responsibilities.
• Take initiative, communicate proactively, and follow through.
• Understand that sales performance, exceptional service, and teamwork go hand in hand.

Preferred Qualifications

Experience in childcare, staffing, healthcare staffing, home care, consumer service sales, or relationship management is a plus.

What Success Looks Like

You consistently convert qualified inquiries into paying clients, generate business through proactive outreach, meet recruiting and sales goals, and maintain a strong caregiver pipeline.

Equally important, you provide exceptional service, communicate promptly, support your colleagues, and contribute positively to a highly collaborative team.

Compensation & Benefits

Compensation

• $42,000 annual base salary
• Monthly sales commissions
• Quarterly performance bonuses
• Typical annual compensation of $60,000–$70,000
• Uncapped earning potential, with top consultative sales performers capable of earning up to $100,000 annually

Benefits

• $200 monthly medical stipend
• Generous paid time off (PTO)
• Professional development and continuing education opportunities

Application Process — Required

To be considered, applicants must submit:

1. Resume
2. A 2–3 minute video answering:

• Tell us about your sales and recruiting experience. What makes you successful?
• Describe a time you converted a hesitant prospect into a client. What contributed to your success?
• How comfortable are you following up on sales inquiries and working toward revenue goals?
• Why are you interested in Crunch Care, and what are you seeking in your next long-term opportunity?
• Submit video to View email address on click.appcast.io

Important: This position requires significant daily phone interaction, active client consultations, consistent team communication, and measurable performance accountability.

We are seeking someone fully committed to this role and available throughout their scheduled working hours. This is not designed to be a secondary job or a position balanced with competing professional or educational commitments during work hours.