Solutions Engineer, REDI

Reliability, Maintenance, and Engineering (RME) is hiring an Automation Solutions Engineer.

***This role can be based in any United States Amazon location that is within driving distance of an airport to support frequent travel***

At Amazon we believe that Every Day is still Day One! We're working to be the most customer-centric company on earth. To get there, we need talented, bright and driven people. This role is a proactive technical support role for fulfillment operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs.

Key job responsibilities

- Coordinate and plan work activities for Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams.

- Work closely with various teams including Fulfillment Center (FC) Operations, Operations Engineering, FC Start-up, AFT Software, ACES, and Safety teams in supporting MHE systems optimization and project implementation.

- Understand, maintain and troubleshoot material handling control systems including programmable logic controllers and industrial networks such as Ethernet, ControlNet, DeviceNet, Profibus, motor control systems, servo drives, frequency drives, and electrical distribution systems.

- Monitor MHE metrics and partner with maintenance/operations for system performance issues and assess across all Amazon business units.

- Act as first level escalation support for the site level Control Systems Engineers during and after business hours, troubleshooting locally and remotely, and repair all hardware or controls software systems within the building.

- Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.

- Mentor CSEs, CSLs and CSTs within your assigned building.

- Facilitate Failure Analysis and Incident Review processes. Implement process improvements or retraining to avoid future incidents.

- Act As Subject Matter Expert (SME) for material handling and electronic systems to maximize utilization of those systems

- Perform, utilize, and assess material handling system performance.

- Partner with operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations. Act as the technical consultant for capital projects inside the building.

- Utilize network support resources for guidance and assistance. Provide assistance to peers, as needed.

- Communicate technical issues and project timelines with building leadership, operations and the maintenance team.

- Assist with skills assessments for technical positions within site maintenance teams.

- Handle flexible workload which may come from management or operations.

- Travel up to 70%

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage

2. Maternity and Parental Leave Options

3. Paid Time Off (PTO)

4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply!

BASIC QUALIFICATIONS

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Bachelor's degree in mechanical engineering, electrical engineering, or an equivalent engineering science, or 5+ years of professional experience

- Experience with electrical theory, robotics, controls components, and automated equipment

- Experience identifying, maintaining, troubleshooting, and modifying Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components

- 3+ years of experience in an Automation Solutions Engineer or similar role

- Knowledge on programming software such as RSLogix, Studio 5000, FT View, and other controls software platforms.

- Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.

PREFERRED QUALIFICATIONS

- Experience with hardware/software integration and real-time systems

- Experience using strong customer service, communication, and interpersonal skills

- Experience with robotics work cells and control systems

- Ability to interpret and understand policies and procedures and relate them to others.

- Systems controls design or programming experience.

- Systems trainer or training experience.

- Proven history of remote technical phone support.

- Experience identifying, maintaining, and utilizing SCADA systems and KPIs.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, TX, Irving - 129,200.00 - 174,800.00 USD annually