Front Office Agent (Overnight Relief) - Aman New York

Front Office Agent

Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan's iconic Crown Building is reimagined as Aman New York, where the city's original architectural splendour and Aman's harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan's midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city.

Role The Front Office Agent will provide hotel support and service in accordance with Aman's Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $37.91.

Responsibilities

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Responsible for maintaining the highest quality database relating to Guest History.
• Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values.
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.

Benefits

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.