Collections Specialist

We are looking for a Collections Specialist in Bridgewater, New Jersey. This Contract position is fully onsite and offers the opportunity to work closely with lending and member service teams to resolve delinquent accounts while maintaining a detail-oriented customer experience. The ideal candidate brings prior banking or credit union experience and a strong understanding of both consumer and commercial collections practices.Collections Specialist Responsibilities:Manage outreach for past-due consumer and commercial accounts through phone, email, and written communication to secure timely resolution.Review account status, payment history, and supporting documentation to determine appropriate collection strategies and next steps.Negotiate payment arrangements with customers while balancing service expectations and institutional guidelines.Maintain accurate records of collection activity, account updates, commitments to pay, and follow-up actions in internal systems.Partner with internal departments to investigate account issues, clarify billing questions, and support the resolution of delinquent balances.Monitor assigned portfolios to identify risk trends, prioritize collection efforts, and escalate complex matters when needed.Ensure collection activities are carried out in accordance with banking policies, regulatory expectations, and established procedures.