Executive Assistant/Office Manager

Senior Executive Assistant

Lutheran Village at Miller's Grant is seeking an experienced Senior Executive Assistant to oversee daily office operations, lead our Office Assistants and Concierge teams, and provide administrative support to the Executive Director. This is an excellent opportunity for a professional who enjoys leadership, organization, and creating exceptional customer service experiences.

This position follows a regular Monday–Friday schedule from 9:00am to 5:00pm, with occasional on-call Concierge coverage responsibilities and participation in the Manager on Duty weekend rotation.

Leadership & Team Management

• Lead and develop the Office Assistants and Concierge teams.
• Manage staffing, scheduling, performance reviews, coaching, hiring, and training.
• Foster a culture of teamwork, accountability, and exceptional service.
• Provide hands-on support and coverage when needed.

Office & Administrative Operations

• Ensure efficient day-to-day business office operations.
• Oversee office equipment, supply inventory, and workspace organization.
• Maintain administrative systems, databases, and internal communications.
• Develop and update policies, procedures, and operational documentation.

Executive Support

• Act as a key administrative resource to the Executive Director.
• Coordinate contracts, vendor documentation, and operational projects.
• Partner with department leaders to streamline administrative processes and improve service delivery.

Financial & Business Administration

• Prepare and manage the annual Support Services budget.
• Review and approve purchase orders and invoices.
• Support billing functions and financial reporting as requested.
• Track guest room utilization and submit monthly reporting.

Community & Resident Engagement

• Respond professionally to resident, family, and visitor inquiries.
• Coordinate community events, programs, and special projects.
• Support communication efforts that enhance resident satisfaction and engagement.

Total Rewards & Benefits

We offer a comprehensive compensation and benefits package designed to support your health, financial well-being, and professional growth, including:

• Competitive compensation
• Medical, dental, and vision insurance
• Employer-paid life insurance
• Short- and long-term disability coverage
• Generous 403(b) retirement plan contributions
• Paid Time Off (PTO)
• Professional development opportunities
• Scholarship programs
• Supportive and mission-driven work environment

Qualifications

• High school diploma required; associate's or bachelor's degree preferred.
• 3+ years of administrative experience.
• A minimum of 1–2 years of supervisory or team leadership experience, with a demonstrated ability to coach, support, and develop staff.
• Strong communication, organization, and problem-solving skills.
• Ability to manage multiple priorities with professionalism and discretion.
• Proficiency with office technology and business systems.

Equal Opportunity Employer Statement At Lutheran Social Ministries of Maryland (LSMMD), we are committed to fostering a diverse and inclusive workplace where every individual is respected, supported, and valued. We believe our organization's strength comes from the unique perspectives each team member brings.

LSMMD provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable law.

Our hiring practices reflect our core values of respect, compassionate service, trust, integrity, community, and innovation. We are proud to be an Equal Opportunity Employer and actively promote a culture of inclusion and equity in all aspects of our organization.