LEAD MEDICAL SUPPORT ASSISTANT

Job TitleMajor duties include, but not limited to:Conducts in-service training as needed, shares knowledge of new policies, procedures, or changes in the VA Southern Nevada Healthcare System activities.Coordinates with Supervisor to achieve a program of on-going training and competency maintenance for outpatient Advanced Medical Support Assistants to stimulate individual personal growth and development opportunities.Report to supervisor on performance, progress and training needs of outpatient MSAs, and on disciplinary problems observed during the course of the workday.Check on work in progress or spot check work not requiring review (filing) and review completed work to verify that supervisor's instruction on work sequence, procedures, methods and deadlines have been met.Responsible for coordinating with the professional staff on all administrative matters. Instrumental in the orientation of new staff to the administrative policies and procedures of the VA Southern Nevada Healthcare System.Make informational suggestions to supervisor concerning promotions, reassignment, recognition of outstanding performance, team and personnel needs.Provides administrative assistance and support to Supervisory Medical Administration Specialist during scheduled and unscheduled absences and acts as an assistant to the Supervisory Medical Administrative Specialist for completion of MSA scheduling, timekeeping, certification of AMSA competencies, as well as preparation of reports and audits as indicated by leadership.A thorough knowledge of pertinent laws, regulations and local policies regarding entitlement for care in the clinics is required. This knowledge is utilized when providing recommendations to the clinical staff that are able to determine appropriate treatment plans based on this information.Expert level of knowledge of all aspects of the outpatient AMSA duties. This includes knowledge of the Computerized Patient Record system and VSE (VISTA Scheduling Enhancement). Knowledge of the verification of doctor's orders, including medication orders, diet, lab tests, x-rays and procedure orders, travel, transfer and discharge orders is essential as well as specific duties and requirements.Knowledge of business rules pertaining to veteran eligibility and financial assessment requirements.Expert level knowledge of the Privacy Act and Health Insurance Portability and Accountability Act as well as local, VISN and VHA privacy policies and directives to make accurate legal decisions pertaining to the "release of information" from patient charts.Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information. Otherwise, works independently making decisions based on guidelines, precedents and regulations and performs duties in such a manner that only minimal supervision is required.Expert knowledge of the VistA system options and menus afforded Inpatient Medical Support Assistants at all grades.High level knowledge of medical terminology is essential to understand and transcribe doctor's orders and to fill out forms with correct and pertinent information.Knowledge of time management techniques in order to assess priorities or workload, telephone calls, and general ward activity so that work is accomplished efficiently and in order of importance.Knowledge of combination skills in order to teach new employees their duties and to inform professional staff of administrative procedures.Expert knowledge of outpatient clinical services available in order to arrange proper follow-through of patient treatment plans including the scheduling of outpatient follow up medical appointments and ancillary tests. Must have ability to make travel arrangements for the first outpatient visit when appropriate and coordinate travel arrangements for transfers to other hospitals, therapy treatment and other appointments off station.Expert knowledge of types of orders written by physicians, e.g., diets, test, medications, activity plans, transfers, request for records, so that orders can be verified in the computer.Must have high level computer skills to verify physician orders and to accomplish a variety of tasks done on the computer.Expert knowledge of Veterans Health Information Systems and Technology Architecture (VistA), VSE (Vista Scheduling Enhancement) and Computerized Patient Record System (CPRS). Must also have ability to understand and utilize Microsoft Word and Excel as well as Microsoft Outlook at a minimum.Work Schedule: To be DeterminedTelework: Not AvailableVirtual: This is not a virtual position.Functional Statement #: 00806FRelocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized