It Support Assistant

Job Description

Job Description

Hooks, Meng and Clement is looking for a motivated and dependable IT Support Assistant to join our Law Firm in our Las Vegas office. This is an entry-level position for someone who enjoys helping others, troubleshooting technology issues, and learning new IT systems in a fast-paced office environment.

The ideal candidate will have a basic understanding of computers and technology and be comfortable assisting with setting up printers and copiers, configuring Mac and PC computers, supporting Adobe PDF applications, and troubleshooting basic telecom and VoIP phone issues. Familiarity with Cisco security devices is a plus, but a willingness to learn is essential.

Strong customer service and communication skills are important, as this position will provide day-to-day technical support to employees throughout the firm. The ability to work well as part of a team, follow instructions, and learn new technology.

$20 an hour

• Install, configure, and troubleshoot various printers and copiers across multiple locations within the organization, ensuring optimal performance and accessibility.

• Fix paper jams, replace toner cartridges, and address other hardware-related issues.

• Set up, configure, and maintain Mac and PC systems, including managing Apple and Windows operating systems and ensuring compatibility with organizational needs.

• Work extensively with Adobe PDF documents, including editing, conversion, and troubleshooting, to facilitate seamless document handling.

• Perform regular operating system updates, software installations, and hardware upgrades, ensuring minimal disruption and maximum efficiency.

• Install, configure, and manage telecom and VOIP phone systems across various locations, ensuring seamless communication.

• Ability to lift up to 50 lbs. as required for handling equipment.

• Basic understanding of operating systems, network protocols, printer/copier hardware, telecom, VOIP phone systems, and cybersecurity best practices.

• Excellent problem-solving skills, coupled with attention to detail, and the ability to think critically and work independently.

• Strong communication and interpersonal skills, reflecting a customer-centric approach.

At HMC, we stand out as Nevada’s premier industrial relations law firm, renowned for our excellence and commitment to our field and our commitment to excellence, integrity, forward-thinking vision, and passion for the law. Our mission is to protect and empower clients by expertly navigating the complex statutes and regulations of Industrial Relations Law. The firm aims to exceed conventional legal service expectations, ensuring fairness, equity, and justice for its clients.