IT Support Assistant- Technology Support Specialist

Job Title IT Support Assistant – Technology Support Specialist General Duties As an IT Support Assistant, you will support routine operations and problem resolution of computing and communications functions at Lehman College. Responsibilities include: Operate, transport, adjust, and install or configure computing and related equipment. Communicate with technology users and staff to understand, identify, document and resolve problems. Perform simple repairs to computing and related equipment. Monitor and prevent facility and equipment loss, theft, and other security concerns for information technology infrastructure. Determine the cause of malfunctions using observation, diagnostic software, or equipment. Assist in remediating both hardware and software issues. Assist with the creation of desktop/laptop images using Dell Image Assist, JAMF, and/or other imaging products. Provide technical support for users in Windows and Mac based environments, including both hardware and software. Provide technical support for mobile technologies including Apple, Google, and Android. Create desktop images using vCenter and configure and support zero clients. Assist in routine troubleshooting of network topologies, including DHCP, DNS, and TCP/IP. Configure, set up and deliver equipment requests to the user community. Use ServiceNow to track service requests and incident reports. Position is 100% in‑person. Reports to the Assistant Director for Campus Technology. Minimum Qualifications High School Diploma, G.E.D., or equivalent. Eighteen months of related full‑time work experience or equivalent, such as completion of eighteen college credits in Information Technology. Demonstrated English language proficiency. Valid Motor Vehicle Driver’s license, valid in New York State (may be required for some, but not all positions). Other Qualifications Knowledge of troubleshooting and diagnostic techniques on technical issues that focus on providing high levels of customer satisfaction. Proficiency in Windows OS, Mac OS, web‑enabled communication, and Microsoft Office 365. Proficiency in installing various software packages, troubleshooting issues, and resolving problems. Good working knowledge of imaging software such as Dell Image Assist, JAMF, and other imaging products. Working knowledge of MDM, JAMF, MECM. Good working knowledge of mobile technologies including Apple, Google, and Android. Strong communication and negotiation skills as well as the ability to work collaboratively. Energetic, well organized, and patient with a blend of technical and analytical skills, initiative, and independence. Ability to work in a fast‑paced, team‑based, and customer service‑oriented environment. Familiarity with Windows servers, including administration of Active Directory. Familiarity with various commercial software packages (McAfee/Trelix, Outlook Exchange Servers, Microsoft Office Suite, Adobe Creative Cloud, Citrix, Crystal Reports). Good understanding of network topologies, including DHCP, DNS, and TCP/IP. Responsibility for maintaining and managing Computrace/Absolute inventory and security software profiles for mobile hardware devices for the college. Compensation New Hire: $49,211 Incumbent: $55,608 (13% salary suppression for the first 24 months of employment). Benefits CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and tax‑deferred savings plans. Part‑time employees must meet a weekly or semester work hour criterion to be eligible for health benefits. Health benefits are extended to retirees who meet the eligibility criteria. Application To apply, go to access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select “Apply Now” and provide the requested information. Closing Date Position re‑opened new closing date: 07/16/2026; previous applicants need not apply. Job Information Job ID: 32431 Location: Lehman College Job Type: Full‑Time Equal Employment Opportunity CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. #J-18808-Ljbffr Inside Higher Ed