Strategic Partnerships Director

In this position, you will be responsible for the retention, relationship expansion, revenue growth, and overall satisfaction of existing and new Paymentus strategic partnerships with Major Digital Wallet Providers, Merchant Processors, and Acquirers. You will be the principal and accountable point-of-contact for select strategic partners both internally and externally, supporting day-to-day partnership needs, ensuring deal deliverables and financial commitments are satisfied, managing partnership project plan/roadmap across functional disciplines, responding to time-sensitive inquiries and issues, leading partner communications (including Quarterly Business Reviews), and making critical financial and operational decisions, with the input of the Acquirer Management & Strategic Partner Leadership Team. This role will also own interchange optimization and cost management initiatives tied to supported partners, including reviewing merchant payment data from multiple card processors and developing and maintaining processes to analyze payment data, monitor payment costs, perform interchange analysis, and identify payment issues and solutions. You will manage proactive communication, action plans, and timelines to align with card brand rules, regulatory requirements, and savings opportunities across select Merchant Acquirer relationships. Your Expertise: Minimum of 5 to 10 years of direct experience in the Direct Biller space, online bill payment, mobile/digital bill payments, electronic bill presentment, and money movement required Must demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations, and compliance standards Must have 5 to 10 years of experience directly managing Merchant Processors, Cards Brands, ODFIs, and Gateways Extensive Knowledge of Card Association Rules, Card Discount and incentive Programs, ACH, and Interchange Management Experience with money transmitter license management Experience in the PayAnyOne Space & RPPS Familiarity with BNPL, Fed Now, and Crypto Currency Vast Expertise of established Digital Wallets and Offerings (PayPal, Venmo, Apple, Google, Amazon, etc.) Expert in creating and understanding Settlement Flow and Systems (Direct Settlement, FBO, MSB, etc.) Must have advanced oral and written communication skills, including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels Additional Skills/Knowledge: Relentless Focus on the customer; a sense of urgency and flexibility to changing circumstances and customer needs. Strong interpersonal and negotiation skills; must possess a high level of teamwork skills Ability to accurately gather, analyze, and interpret data, define problems, and provide solutions Leader and Mentor Strong Negotiator with the ability to set boundaries Excellent Communication Skills, both written and oral Quality and Execution Focused High sense of Accountability and Ownership Ability to make decisions with limited knowledge, direction, or data Product / Project Management Experience This job operates in a professional office environment or remote home office. This role routinely uses standard office equipment such as laptop computers and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear and may spend extended periods on a computer or phone. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. and may vary based on the time zone of the clients supported. Occasional evening and weekend work may be required as job duties demand. Travel Travel requirement is up to 35%, however, may be greater or less than during certain periods of the year Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. EEO Statement Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment. Reasonable Accommodation Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others. An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr