Housekeeping Administrator

Job Description

Job Description

The Housekeeping Administrator is a key position within the Housekeeping department and handles many of the behind-the-scenes duties, partnering with the Housekeeping management team to ensure the smooth operation. The ideal candidate develops and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees, will be well organized, and be comfortable working in a fast-paced and ever-changing environment.

Position Summary:

• Answer the telephone following the Telephone Etiquette Standards.

• Listen and respond inquiries made by Team Members, Guests or any individual calling or walking into the Housekeeping Office using clear speaking voice to meet their needs.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

• Provides administrative assistance such as filling paperwork, binders, make copies, keep daily records of Early Out and Missing Punches, Managers Daily Inspections, TM Production, Attendance, Incentives,
• Responsible for Department Payroll.
• Responsible for Departmental Schedule.
• Responsible for Receive and Answer Union Claims
• Creation and up keeping of various reports
• Keep record of the Team Members Attendance.
• Coordinate Team Members Vacations.
• Create Departmental Log books when needed.
• Assist Human Resources Department when they request information or reports for the Union.
• Prepare Room Attendants Monthly Tips and send it to accounting.
• Register all Guests and Team Members request in Synergy, follow up and complete and close the ticket.
• Register in Synergy and inform any maintenance request to Engineering Department and do the follow up.
• Registry any Lost and Found item In the Lost and Found in On Q tab, storage the lost and found item in the closet.
• Maintain the office clean and organize.
• Take out the Lost and Found not claimed any three months and distribute them following the Lost and Found not Claimed SOP.
• Inform the Managers any Pending, VIP, E check in, Air Line Crew Members or Site Inspection Rooms and do the follow up.
• Inform the Due Outs and Discrepancy rooms to the Housekeeping Managers and do the follow up.
• Assist the Housekeeping Managers to prepare the Distribution List.
• Notify Security Department of any missing key during the shift.
• Verify the TM worksheet daily in order to complete the Housekeeping Incentives.
• Send the Housekeeping Incentives Report to Payroll when needed.
• Register in the Log Book the name, date and hour of the call of any TM that call absent or late and notify the Manager immediately she or he receive the call.
• Record Team Members daily production.
• Send Lost and Found items when our guest requests it following the SOP.
• Distribute Cleaning Supplies to the TM and maintain a record of it.
• Any other task assigned by the Housekeeping Director or Housekeeping Manager and Assistant Managers.
• Assist Directors, Managers or Team Members from another department when is require.