Residential Services Supervisor

Overview The Salvation Army Family Haven Shelter located in St. Louis, Missouri, is looking for a Residential Services Supervisor. This position provides ongoing supervision to the case management staff, which includes file monitoring, addressing client issues, providing staff support and conflict resolution, some clerical duties, and provides general assistance to guests and residents in the shelter and other housing programs. Salary: full-time, 40 hours per week, starting pay of $60,415.00 annually. Location: 10740 Page Ave, St. Louis, MO 63132. Responsibilities Program Implementation: Implement programmatic activities for various housing services provided at Family Haven; ensure engagement of appropriate workflows and activities to reach contractual and agency outputs and outcomes; monitor and evaluate the effectiveness of program services to ensure connection to case plan goals, making recommendations for improvements as needed; stay updated on industry trends, best practices, and regulatory changes to ensure program compliance and effectiveness. Supervision and Leadership: Hire, train, and manage a team of professional staff (Housing Case Managers, Emergency Social Services Case Manager, Housing Liaison, etc.), providing guidance, support, and performance evaluation; conduct regular team meetings and one-on-one supervision, providing case consultation, professional development, coaching, and addressing operational concerns; ensure case managers adhere to program guidelines and deliver services in accordance with best practices; develop and deliver training programs to enhance staff skills and knowledge related to housing support and case management. Delivery of Quality Client Services: Ensure clients receive high-quality services, including appropriate assessments, referrals, and resource coordination; oversee intake, assessment, and case planning processes to ensure they are thorough and effective; address and resolve complex or escalated client issues and complaints in a timely and professional manner; collaborate with other service providers and community organizations to connect clients with additional resources and support; conduct home visits with Case Managers as needed. Administration: Prepare and maintain accurate records, reports, and documentation related to client cases, program performance, and staff activities; ensure compliance with all federal, state, and local regulations governing housing programs and services; collect and review reports and statistics to ensure accuracy before regular and timely submission; ensure data quality of client information entered into all required databases. Community Engagement: Foster relationships with community partners, stakeholders, and local agencies to support program objectives and advocate for client needs; participate in Continuum meetings, community meetings, and forums to stay informed about local service issues and opportunities. Additional Responsibilities: Work closely with Shelter Administrator to develop and manage the shelter budget; conduct tours of facility as needed; participate in seasonal and emergency disaster training and response as needed; maintain confidentiality and comply with Safe From Harm guidelines; maintain a positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors. Minimum Qualifications Bachelor’s Degree in Social Work or human services-related field is required. At least 2 years of experience performing or overseeing case management; experience supervising others (preferably in a residential setting). Must be able to pass The Salvation Army Motor Vehicle Record requirements. Experience working with homeless individuals is a plus. Knowledge & Abilities Knowledge Case Management Principles: Deep understanding of case management processes, including assessment, planning, implementation, coordination, monitoring, and evaluation of client services. Social Services and Resources: Awareness of community resources, social services, and referral systems to support clients' needs, including housing, healthcare, mental health services, and employment resources. Crisis Intervention: Techniques and strategies for managing and de-escalating crisis situations, including knowledge of emergency response protocols. Cultural Competence: Understanding of diverse populations and the ability to provide culturally sensitive and appropriate services. Data Management: Familiarity with case management software and data collection methods, including how to use data for reporting and improving services. Ethical Standards: Adherence to ethical standards and practices in case management, including confidentiality and professional boundaries. Abilities Problem-Solving and Critical Thinking: Skills to address complex client issues, develop effective solutions, and make informed decisions. Communication: Strong verbal and written communication skills to interact with clients, team members, and other stakeholders. This includes the ability to convey complex information clearly and effectively. Training and Development: Capacity to design and implement training programs for case managers, enhancing their skills and knowledge. Empathy and Interpersonal Skills: Ability to build trusting relationships with clients and staff, demonstrating empathy and understanding in interactions. Quality Assurance: Ability to monitor and evaluate the quality of case management services, ensuring that they meet established standards and continuously improve. Physical and Working Conditions Must be capable of performing the above essential duties in an office environment, including frequent use of a computer and answering phones. Most work is indoors in a temperature-controlled environment. Must be flexible within the workday to include some after-hours or weekend home visits to client homes. #J-18808-Ljbffr The Salvation Army North & Central Illinois Division