Office Assistant 3

Office Assistant 3

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Office Assistant 3 (OA3) position. This role is within the Operations Division and is based out of our Tumwater Office.

We are an employer of choice! Here's why:

• Meaningful work : Ensure a healthy insurance market & protect Washington consumers.
• Impactful career : Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities : Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

As the Office Assistant 3 with the Washington State Office of the Insurance Commissioner (OIC), you will be the welcoming face and steady center of a dynamic, mission-driven state agency. In this position, you are often the very first point of contact for consumers, visitors, and partners who rely on the OIC for guidance, clarity, and support. Your work directly advances our mission: to protect consumers, safeguard the public interest, and strengthen Washington's economy through fair and efficient insurance regulation.

In this pivotal role, you will bring your organizational expertise, customer service talent, and independent judgment to a wide range of essential responsibilities. From greeting visitors and managing complex administrative processes to ensuring the smooth flow of information, supplies, and communication across our headquarters, you help keep the agency running effectively and efficiently. Your ability to respond knowledgeably to inquiries, support multiple business units, and maintain accurate records ensures that the public receives timely and trusted service.

If you enjoy being at the heart of operations, thrive in a role where every day is different, and take pride in work that truly supports the public good, this position offers a meaningful and rewarding opportunity to make an impact.

This recruitment may be used to establish a qualified pool of candidates for Office Assistant 3 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $3,485 - $4,633.

Benefits & Perks:

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website for additional benefits:

Required Qualifications:

• High school graduation or equivalent
• AND
• Two years of full-time equivalent clerical and/or customer service experience*. Clerical and customer service experience includes duties such as answering multi line telephones, greeting customers, taking orders, or responding to questions, providing resolution to issues, filing, keeping records, data entry, processing mail, inventorying supplies, checking emails, typing and/or managing schedules or calendars, in an office setting.
• AND
• Basic proficiency in Microsoft office products such as Excel, Outlook and Word which includes:
• The ability to create, format, edit, preview print and save documents in word.
• The ability to use basic formulas and functions as well as preview print and save in Excel documents.
• The ability to type 40 words per minute.
• AND
• The ability to move or relocate objects weighing up to 35 pounds with or without reasonable accommodations.

Academic Degree Equivalency Chart

Degree - Years of Relevant Experience Equivalency

Associate's Degree - 2 years of experience

Bachelor's Degree - 4 years of experience

Master's Degree - 5 years of experience

*A degree in public administration, social work, public health, business administration finance or related field from an accredited institution whose accreditation is recognized by the U.S. Department of Education or the Council of Higher Education Accreditation, or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment. If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Preferred/Desired Qualifications:

• Experience providing assistance and resolution to customers regarding inquiries, complaints or problems in a helpful and professional manner in person, over the phone and in writing.
• Experience using a Teams phone system
• Experience performing mailroom functions such as opening, sorting, and delivering mail, and knowing how to mail items through certified mail, FedEx etc.
• Experience performing supply room functions such as taking inventory, placing orders and receiving/stocking supplies.
• Intermediate use of Microsoft products (Word, Excel and Outlook)

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Submit your application today and take the first step towards a rewarding career at the OIC!

Cover Letter: Required

Resume: Required