Professional Development Coordinator

Job Description

Job Description

Professional Development Coordinator

Administrative Support

Irving, TX USA

Looking for a bright career?

Are you looking to join an exciting company working in a positive team environment? MetroTex invites you to consider joining our company. We support one another

as we provide superior service, training and support to our members in order to elevate their success in their daily real estate businesses.

The Professional Development Coordinator II performs moderately complex administrative and operational tasks related to the Association’s professional development and continuing education programs. Working under general supervision, this position coordinates multiple classes and events, ensures accurate setup and reporting in AMS and LMS systems, and provides responsive support to members and instructors. The Coordinator II also assists with data reconciliation, reporting, and process improvements to enhance the quality and consistency of the Association’s educational offerings.DUTIES AND RESPONSIBILITIES

• Coordinates the scheduling, preparation, and delivery of professional development courses, seminars, and certification programs.
• Independently oversees and manages logistics for continuing education (CE) courses, including instructor coordination, classroom or virtual setup, and day-of support needs.
• Maintains accurate course, attendance and instructor information in the AMS and LMS systems, including pricing, instructor payments, and billing information; communicates required course data to Texas REALTORS® and TREC as directed.
• Maintains attendance records and ensures accuracy of member training data; communicates no-show fees and instructor payment information to Accounting for billing and reconciliation.
• Guides and directs members to available resources in their member portal, including course calendars, certificates, and program information.
• Responds to member and instructor inquiries, resolving moderately complex scheduling or registration issues.
• Provides feedback to the Programs Manager regarding scheduling, systems, or workflow efficiencies.
• Performs other related duties as assigned by the Professional Development Programs Manager.

SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities but may provide guidance and support to entry-level coordinators.QUALIFICATIONS

• Associate degree in Business Administration, Education, or related field required; Bachelor’s degree preferred.
• 2-4 2–4 years of experience in professional education coordination, event planning, or program administration.
• Proficiency in Microsoft Office; ability to adapt to new systems and technologies.
• Familiarity with AMS and LMS platforms, continuing education requirements, and reporting processes preferred.
• Must be able to legally work in the United States without sponsorship.

OTHER SKILLS REQUIRED

• Strong organizational, analytical, and communication skills.
• Ability to manage multiple priorities and deadlines with minimal supervision.
• Customer-focused, with the ability to troubleshoot and resolve member or instructor concerns.
• Proficiency in Microsoft Office; ability to adapt to new systems and technologies.
• Dependable, resourceful, and detail-oriented.

COMPETENCIES

• Adaptability – Adapts to change, open to new ideas and responsibilities, able to deal with frequent change, delays or unexpected events.
• Communication - Communicates well, delivers presentations, has good listening skills.
• Dependability – Meets deadlines, works independently, accountable, maintains focus, punctual, good attendance record.
• Problem Solving – Strives to understand contributing factors, works to resolve complex situations timely, uses reason when dealing with emotional topics.
• Teamwork – Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Occasionally required to climb, balance, bend, stoop, kneel or crawl
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• The employee must occasionally lift and /or move more than 20 pounds and frequently lift and/or move up to 10 pounds
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus

8:30 - 5:00 Monday through Friday
One hour lunch period

37.50 work week
Overtime not authorized unless approved in advance by supervisor