Patient Benefits Representative

Overview The US Oncology Network is seeking a Patient Benefits Representative to join the Revenue Cycle Department at Texas Oncology’s 4370 Medical Arts Drive #100 clinic in Flower Mound, Texas. This full‑time position supports the revenue cycle team and works Monday through Friday, 8:30 a.m. to 5:00 p.m. This role is available at Level 1 or Senior, depending on candidate experience. Patient Benefits Representative Overview The role involves educating patients on insurance coverage and benefits, assessing financial ability, and ensuring accurate billing and authorization processes. Responsibilities Prior to a patient receiving treatment; obtains insurance coverage information and demographics; educates patient on insurance coverage, benefits, co‑pays, deductibles, and out‑of‑pocket expenses. Assess patients ability to meet expenses and discusses payment arrangements. May educate patients on financial assistance programs as well as identify sources and provide assistance with completing forms. Based upon diagnosis, estimated insurance coverage, and financial assistance, completes Patient Cost Estimate form. Completes appropriate reimbursement and liability forms for patient’s review and signature. Forwards appropriate information and forms to billing office. Responsible for obtaining, from Clinical Reviewer, insurance pre‑authorization or referral approval codes prior to each treatment. Review patient account balance and notify front desk of patients to meet with. Ensure that patient co‑pay amount is correctly entered into system (or conveyed), allowing front desk to collect appropriately. At each patient visit, verifies and updates demographics and insurance coverage in computer system according to Standard Operating Procedures (SOPs). Stays current on available financial aid. Develops professional relationships with financial aid providers. Networks with financial aid providers to obtain leads to other aid programs. Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient records. Maintains updated manuals, logs, forms, and documentation. Performs additional duties as requested. Other duties as requested or assigned. Qualifications Level 1 High school diploma or equivalent required. Minimum three (3) years patient pre‑services coordinator or equivalent required. Proficiency with computer systems and Microsoft Office (Word and Excel) required. Demonstrate knowledge of CPT coding and HCPCS coding application. Must be able to verbally communicate clearly and utilize the appropriate and correct terminology. Must successfully complete required e‑learning courses within 90 days of occupying position. Level Sr Associate degree in Finance, Business or four years revenue cycle experience preferred. Minimum three (3) years pre‑services coordinator experience and two (2) years of patient benefits experience required. Must be able to demonstrate knowledge and appropriate application of insurance coverage benefits and terminology. Competencies Uses Technical and Functional Experience: Possesses up to date knowledge of the profession and industry; is regarded a senior expert in the technical/functional area; accesses and uses other expert resources when appropriate. Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, ambiguity and rapid change; shows resilience in the face of constraints, frustrations, or adversity; demonstrates flexibility. Uses Sound Judgment: Makes timely, cost effective and sound decisions; makes decisions under conditions of uncertainty. Shows Work Commitment: Sets high standards of performance; pursues aggressive goals and works efficiently to achieve them. Commits to Quality: Emphasizes the need to deliver quality products and/or services; defines standards for quality and evaluated products, processes, and service against those standards; manages quality; improves efficiencies. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye‑hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range. Work Environment The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in‑person interaction with co‑workers and management and/or clients. Work may require minimal travel by automobile to office sites. #J-18808-Ljbffr US Oncology Inc.