Patient Access Manager-Westerville Close to Home

Job Title

This role will manage employees at Westerville, Springfield and Zanesville and requires travel to all 3 locations.

Job Description Summary

Manages the day-to-day operation of Patient Access Department, which is comprised of multiple Access areas, PT, OT, Speech Scheduling and Managed Care Review. Responsible for overseeing that registrations are complete, accurate and timely; scheduling of appointments is accurate and timely based on PT, OT and speech guidelines; managed care review documentation of third party payors coverage; precertification/authorization information is complete and entered in Epic, to ensure optimum and timely reimbursement. Provides excellent customer service to all of its customers including, but not limited to, patients, families, physicians, other professionals, Patient Accounts, Payor Relations, Ambulatory and In Patient Services. Works with director and supervisors to ensure that departmental operations and customer service is in accordance with departmental and Nationwide Children's goals. Identifies departmental deficiencies and actively pursues and initiates solutions for process improvement. Participates in the development of the department budget and is responsible for efficiently managing the department within the budget constraints.

Essential Functions

• Collaborate with Technology Training and Patient Accounts to ensure quality of registrations meet NCH standard, insurance pre-certification is obtained when applicable and documented.
• Directly responsible for the planning, organizing, staffing, managing and coordinating for Patient Access areas.
• Develops, implements, maintains and monitors departmental policies and procedures
• Responsible for annual budget of $3.7 million
• Establishes, analyzes, monitors and responds to statistical reports related to productivity and quality standards of work.
• Collaborate with IT and peers in the review of adopting Epic Prelude enhancements, to maximize efficiencies and customers satisfaction.
• Develops and implements plans to develop and empower supervisors and assists supervisors in developing plans to develop and empower their staff
• Strives to find solutions to hospital wide and department wide operational issues effecting accounts receivable and/or customer service
• Hires, trains, supervises, evaluates, counsels, and disciplines assigned staff.
• Establishes and maintains a feedback mechanism to ensure physicians, patients and staff needs are met.
• Identifies and implements staff training/development needs and programs.

Education Requirement

Bachelor's Degree in Business Administration, required.

Skills

• Excellent communication and customer service skills.
• Working knowledge of computer systems that support Patient Access applications.
• Ability to effectively initiate and manage multi-discipline projects.
• Understanding of billing, fiscal, and physician data requirements.
• Strong understanding of a managed care environment and its impact on hospital operations.
• Strong professional demeanor with the inherent quality to rapidly establish credibility and rapport with clinicians, managers, customers and external groups.
• Ability to identify opportunities and solutions for process improvement and plan for and implement those same solutions.

Experience

• Five years of experience in managing and supervising staff, required.
• Five years of experience in health care registration and billing areas, required.
• Demonstrated history of successful project start-up, planning, organizing, and implementation, required.

Physical Requirements

OCCASIONALLY 1-33% of time (0.5-2.5 hours): Bend/twist, Squat/kneel, Climb stairs/ladder, Standing, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Decision making

FREQUENTLY 34-66% of time (2.6-5 hours): Walking, Sitting, Hand use: grasping, gripping, turning, Repetitive hand/arm use, Computer skills, Problem solving

CONTINUOUSLY 67-100% of time (5.1-12 hours +): Audible speech, Hearing acuity, Seeing – Far/near, Interpreting Data

Additional Physical Requirements performed but not listed above: (not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"