Experienced Honda Service Advisor

Job Description

Job Description

Location: Brooklyn, NY
Job Type: Full-Time
Department: Service

Bay Ridge Honda is seeking an experienced, customer-focused Service Advisor to join our high-volume, fast-paced service team. This is a full-time opportunity for someone who thrives on delivering great customer experiences, communicates clearly, and works well in a structured, team-oriented environment.

We are looking for a professional who understands the service drive, values organization, and is ready to help customers feel informed and supported throughout the service process.

What You’ll Do:

• Greet customers professionally and create a positive first impression.
• Listen to customer concerns and accurately document vehicle issues.
• Write repair orders, provide estimates, and present recommended services.
• Communicate clearly with customers throughout the repair process.
• Work closely with technicians to ensure jobs are completed correctly and on time.
• Follow up with customers after service to ensure satisfaction and encourage retention.
• Maintain a clean, organized workstation and stay up to date with Honda processes.
• Help the team meet daily and monthly performance goals.

Requirements:

• 1+ years of service advisor or customer-facing automotive experience preferred.
• Honda or other OEM experience is a strong plus.
• Strong communication skills, both written and verbal.
• Professional, calm, and composed under pressure.
• Comfortable using dealership DMS and scheduling systems (Reynolds experience is a plus).
• Valid driver’s license and clean driving record.
• Able to work full-time, including Saturdays.

What We’re Looking For:

• Someone who puts the customer first and follows through.
• A team player who supports coworkers and respects the process.
• A detail-oriented problem solver who wants to grow in the role.
• A confident communicator with the ability to explain service needs clearly.
• Someone who shows up, stays focused, and works with purpose.

What We Offer:

• Union position with full health, dental, and vision benefits.
• Paid time off and paid holidays.
• Competitive pay structure with bonus opportunities.
• Busy shop with a strong customer base.
• A supportive service management team focused on growth, training, and long-term success.
• A dealership culture centered on professionalism, performance, and teamwork.

How to Apply:

Submit your resume with a short message about your background and experience. Let us know why you’re a strong fit for the Bay Ridge Honda service team.