RNC Office Coordinator

Job Description

Job Description

Carolina Comfort Air has a RNC Office Coordinator Position open for our Dunn Location.

The RNC (Residential New Construction) Office Coordinator reports to CCA Operations Manager and works collaboratively with other CCA employees in leading the Company towards its long-term vision of being the premier HVAC Services provider. An employee in this class performs the full range of duties associated with the company’s documentation, record keeping and customer service. Normal supervision is given to this employee. The RNC Assistant is a non-exempt position and is expected to act as an ambassador for the CCA brand.

Schedule: Monday-Friday 7am-4pm

Primary Responsibilities & Expectations:

• Write RI / TO tickets (2+ weeks)
• ST Sites
• Read & Print Redlines
• Print Plot Plan
• Make Layouts
• Clean Plans as needed
• Write Callback tickets as needed
• Send Layouts, Plans, Plot Plans, Permits & Tickets to Jacksonville
• Requesting PO’s & Time on Job
• Checking Builder Portals for new jobs & reschedules
• Communicating with Jacksonville about moving jobs on the board
• Maintain updated Calendar
• Communicate with Supervisors & Builders
• Rebates - Jax
• Check Builder warranty Portals & Schedule accordingly.
• Schedule Builder Requested Warranty
• Schedule Supervisor Appointments
• Enter Homeowner Notes into ST
• Responding to emails in a timely manner

Skills Needed:

• Strong computer, typing and writing skills
• Excellent customer service and communications skills
• Experience with a wide variety of computer applications
• Reliability, accountability, a sense of urgency and a positive attitude required
• Ability to work a standard shift with the possibility of also working non-standard hours when required.
• Education: Minimum of a high school diploma.

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