Spanish/English Front Desk Representative EVENINGS AND WEEKENDS

Crunch Fitness Front Desk Representative

Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage bed, and an extensive schedule of Crunch's signature classes including Zumba, BodyWeb with TRX, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Reports To:

• Front Desk Manager

Requirements:

• Fluent in Spanish
• Proficient reading and writing skills
• Computer skills
• Weekends availability
• Evenings (closing 5-11pm) availability

Special Skills:

• Strong customer service skills

Responsibilities:

• Greet all members and guests with a smile and wish them well as they leave the club
• Check in all members and guests following company procedures
• Communicate any system alerts or messages during check-in
• Answer phone calls in a courteous, professional, and helpful manner
• Share information about special events with members and guests
• Create a welcoming atmosphere for everyone who walks in
• Assist members with requests or refer them to a manager when needed
• Maintain a professional attitude at all times
• Make outbound calls to leads and members with billing issues
• Process payments for member services in line with company policies
• Be familiar with the facility layout, services offered, and class schedules
• Keep the front desk area clean and organized and assist in maintaining the cleanliness of all gym areas
• Support management with projects or tasks as needed
• Follow all policies and procedures in the Employee Handbook
• Complete opening and closing duties as assigned
• Enforce Crunch policies and deny access to members or guests who are not allowed to work out due to unpaid balances, system alerts, or not meeting facility requirements
• Send a quick End of Day (EOD) summary including membership sales, Kickoffs (KOs) booked, phone calls made, and any other important shift highlights

Meetings:

• Monthly or Weekly Department Meetings Employee Training Meetings