Partner Account Manager

Partner Account Manager

This is an exciting opportunity to play a strategic role in strengthening and expanding a nationwide network of field service partners within the clean energy sector. In this position, you will build trusted relationships, drive operational excellence, and help ensure consistent, high-quality service delivery across multiple partner organizations. Working closely with cross-functional teams, you'll use data, collaboration, and problem-solving skills to improve performance, optimize partner engagement, and support long-term business growth. This remote role offers the chance to make a meaningful impact while contributing to a mission-driven organization focused on innovation, sustainability, and customer success.

Accountabilities:

• Build and maintain strong relationships with strategic field service partners, serving as the primary point of contact for operational alignment, escalations, and long-term collaboration.
• Monitor partner performance against key service level agreements (SLAs) and KPIs, using data to identify improvement opportunities and implement corrective action plans.
• Lead regular business reviews, performance discussions, and operational meetings to strengthen partnerships and drive continuous improvement.
• Collaborate with internal teams including Operations, Client Success, Finance, Procurement, Compliance, and Field Service Coordinators to resolve issues and optimize partner performance.
• Analyze operational metrics, prepare reports and dashboards, and deliver actionable insights to improve service quality, turnaround times, and scalability.
• Support financial and administrative processes related to partner management, including payment coordination and operational documentation.
• Identify trends, recommend process improvements, and contribute to the ongoing development of partner management strategies and operational best practices.
• Travel periodically (approximately 15–20%) to conduct on-site partner reviews, strengthen relationships, and support critical operational initiatives.

Requirements

• 3+ years of experience in Partner Account Management, Vendor Management, Field Operations, or a similar client-facing role.
• At least 2 years of experience within commercial solar operations or a closely related renewable energy environment.
• Proven success managing external partner or vendor relationships while balancing collaboration with accountability.
• Strong analytical skills with the ability to interpret KPIs, performance metrics, and operational data to drive informed decisions.
• Experience using Salesforce CRM and reporting tools; familiarity with business intelligence platforms is an advantage.
• Excellent communication, negotiation, stakeholder management, and conflict resolution skills.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Experience with field service operations, contract management, partner network growth, or operational SLAs is considered a plus.
• Ability to travel as required and work effectively in a remote, cross-functional environment.
• Candidates must be authorized to work in the United States without current or future sponsorship.

Benefits

• Competitive base salary ranging from $77,600 to $97,000, based on experience and qualifications.
• Performance-based bonus opportunities.
• Long-term stock option program.
• Comprehensive medical, dental, vision, disability, and 401(k) benefits with employer contributions.
• 100% employer-paid health insurance premiums for employees and 50% coverage for eligible dependents.
• Generous paid time off, including 12 weeks of paid parental leave (after one year of employment) and a four-week paid sabbatical after four years.
• Annual learning and development reimbursement of up to $500 for courses, certifications, or conferences.
• Remote-first work environment with opportunities for in-person team gatherings.
• Collaborative, inclusive, and mission-driven culture focused on professional growth and sustainability.