Director, Client Engagement

Job Description

Job Description

Description:

What you’ll do 

  In a few words… Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning…

As the Director of Client Engagement, you’ll be responsible for oversight of Client relationships for US based accounts. Lead a team of professionals whose overall focus is to ensure the highest quality of customer service and expansion of existing business. As Director you’ll also work closely with the VP of Client Success to determine strategies to provide the ultimate client service and strict operational compliance with all client contracts and regulatory requirements. 

The fundamentals for the job…  

• Establish and maintain multi-level relationships with key clients and identify business expansion opportunities and strategies.
• Lead Account Executives in providing superior client service. Be a voice for the Clients and the team with internal partners.
• Enhance and build relationships with key decision makers at the Client to better understand the value of working with Abarca Health.
• Ensure that clients relationships, needs, and requests are managed in a timely and high-quality manner.
• Own coordination and delivery of business reviews to the Clients.
• Track and provide visibility internally and with clients around meeting client deliverables (SLAs, overall goals, service requests).
• Understand challenges, discuss internally, and identify solutions in a consultative matter.
• Develop annual business plans and manages the monthly, quarterly, and annual performance to achieve targets while ensuring compliance with all applicable laws, regulations, policies, and procedures.
• Work with the VP of Client Success to develop and maintain a portfolio of improvement opportunities including technology-based solutions. Build business cases and sell his/her ideas to impacted and influential stakeholders.
• Lead, mentor, and provide growth and development to direct reports. Upgrade talent when and where necessary.
• Collaborate with cross-functional teams to execute projects and to deliver the highest quality of service for all clients and partners.
• Support sales efforts as a representative of the Client Team, client PBM related initiatives and other initiatives as assigned. 

What we expect of you 

The bold requirements… 

• Bachelor 's Degree or Master’s Degree in a related area. (In lieu of a degree, equivalent relevant work experience may be considered.)
• 10+ years of experience in Medicare Operations, Client Management, Pharmaceutical Management, Project Management, or other related experience, including 6+ years of experience leading a team
• Experience with PBM Operations, Member Services, Pharmacy Networks, Fulfillment, Call Center, and Medicare Part D.
• Experience in presenting to clients, partners, internal stakeholders, and other audiences within the industry. 
• Excellent oral and written communication skills. 
• We are proud to offer a flexible hybrid work model which will require certain on-site work-days (Puerto Rico Location Only)
• This position requires availability to work in a specified time zone or working schedule, accommodating the business needs of our clients and team members.
• This position may require availability for on-call hours, including evenings, weekends, and holidays, to promptly address emergent issues or provide necessary support as dictated by operational demands (if applicable).

Physical Requirements 

• Must be able to access and navigate each department at the organization’s facilities.
• Sedentary work that primarily involves sitting/standing.

At Abarca we value and celebrate diversity. Diversity, equity, inclusion, and belonging are guiding principles of Abarca and ensure Abarca’s workforce reflects the communities it serves. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Abarca Health LLC is an equal employment opportunity employer and participates in E-Verify. Abarca Health LLC does not sponsor employment visas at this time.

The above description is not intended to limit the scope of the job or to exclude other duties not mentioned. It is not a final set of specifications for the position. It’s simply meant to give readers an idea of what the role entails.