ADMINISTRATIVE SPECIALIST II (Constituent Services Representative)

GRADE 11 LOCATION OF POSITION MDH, Developmental Disabilities Administration, 201 W. Preston Street, Baltimore, MD Main Purpose of Job This position supports the Maryland Department of Health’s (MDH) mission of providing exceptional customer service, and timely workflow of DDA's constituent correspondence within MDH. This position reports to the Director of Constituent Services for DDA. This position is a key role in the DDA's correspondence process, managing the initial intake of correspondence and supporting the controlled correspondence workflow from intake to closure. The Office of Constituent Services serves directly at the pleasure of the Secretary of the Maryland Department of Health. Each administration within the Maryland Department of Health works closely with the Office of Constituent Services (OCS). This position will work to respond to any assigned DDA intranet inquiries and will work with OCS. MINIMUM QUALIFICATIONS Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: One year of experience performing administrative staff, clerical, clerical technical, or secretarial work. Notes: 1. Candidates may substitute 30 credit hours from an accredited college or university for the required experience. 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer involving staff work requiring regular use of independent judgment and analysis in applying and interpreting rules and regulations in accordance with agency laws and policies on a year-for-year basis for the required experience. DESIRED OR PREFERRED QUALIFICATIONS Experience in customer-facing role, like retail or a call center. Clear and effective verbal and written communication, along with active listening skills. Experience resolving issues and handling conflict efficiently. Basic computer literacy and the ability to learn and use specific software, such as CRM systems. SPECIAL REQUIREMENTS Candidates may be responsible for providing their own transportation as needed to access meetings, remote locations, and job destinations as assigned. BENEFITS Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits. Leave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year. Equal Opportunity Statement As an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity. We thank our Veterans for their service to our country. People with disabilities and bilingual candidates are encouraged to apply. #J-18808-Ljbffr