Operations Support Coordinator

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you're looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Benefits

Weekly pay with skill pay and shift differentials

Benefits package including medical, dental, vision and medical reimbursement

Medical employee-only premium less than $10/week with wellness discounts

HSA with annual employer contribution

Weekly 401(k) match

Vacation immediately upon hire

8 holidays per calendar year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance and short term disability

Base Pay From $19.50 Per Hour

Summary

The Operations Support Coordinator is responsible for providing support to the warehouse floor operations. This position will coordinate all incoming and outgoing trucks and ensure the proper documentation is prepared. Operations Coordinator will act as the primary point of contact for drivers and carriers. In addition to driver and carrier duties, Operations Coordinators will support waving and documenting orders and returns as needed by the operation.

Responsibilities

Communicate with carrier dispatch and clients' drivers verbally and in writing with a professional and positive attitude.

Schedule inbound and outbound shipments through transportation management systems (TMS) and communicate truck schedule.

Manage Bill of Ladings (BOLs).

Act as liaison between drivers and Saddle Creek personnel on any issues or questions with shipments.

Research and offer solutions for driver-based issues or questions.

Assist warehouse leads and operations teams.

Generate and retain required reporting for operations.

Wave orders, document returns, and exchanges including generating receipts and shipping documents.

Check in carriers for appointments.

Verify quality, timeliness, and accuracy of receiving process.

Assists in answering phones.

Order packaging and general warehouse supplies.

Prints labels for operations use.

Other duties as assigned by supervisor or manager.

Education/Experience

High School Diploma or GED

Associate's degree preferred

Six (6) months experience or more in a customer service, client-facing, or clerical role.

Experience with working with warehouse management systems (WMS) is preferred.

Experience working in a warehouse, light industrial, or similar setting is preferred.

Knowledge, Skills and Abilities

Able to work in a fast-paced environment

Excellent verbal and written communication skills, especially through e-mail and over the phone

Strong interpersonal skills

Good problem-solving, conflict resolution, and prioritizing skills.

Experience in preparing and maintaining accurate records and reports.

Ability to follow both written and verbal instructions.

Proficiency with technology and experience within Microsoft Suite (Outlook, Word, Excel, PowerPoint)

Comfortable working in office and warehouse environments, including non-climate-controlled areas.

Saddle Creek Logistics Services