Emergency Services / Mitigation Manager

Job Description

Job Description

Benefits:

• 401(k)
• Company car
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Reports To: General Manager

Position Summary
The Emergency Services/Mitigation Manager is responsible for leading all emergency response and property mitigation operations related to water, fire, mold, storm, and other property damage losses. This role oversees mitigation projects from initial loss through completion, ensuring exceptional customer service, operational efficiency, team performance, and profitability. The Emergency Services/Mitigation Manager serves as a key leader within the organization, managing field personnel, customer relationships, insurance communications, and departmental performance.

Team Compensation and Benefits:

• Paid training
• Health, dental and vision insurance
• Great culture and team dynamic
• Salary position $65,000-$70,000

Essential Responsibilities
Emergency Response & Project Management

• Respond to emergency property damage situations and ensure rapid deployment of mitigation resources.
• Conduct property inspections and damage assessments.
• Develop and implement mitigation and drying plans.
• Manage mitigation projects from initial loss through completion.
• Monitor project progress, timelines, quality standards, and customer satisfaction.
• Ensure compliance with industry standards, company procedures, and safety regulations.

Team Leadership & Development

• Recruit, train, mentor, and supervise mitigation technicians and team leads.
• Manage employee performance, accountability, and professional development.
• Coordinate staffing, scheduling, and on-call rotations.
• Foster a culture of teamwork, safety, urgency, and customer service excellence.

Customer & Insurance Relations

• Serve as the primary point of contact for customers throughout the mitigation process.
• Communicate project expectations, updates, and timelines.
• Build and maintain positive relationships with insurance adjusters, agents, and referral partners.
• Resolve customer concerns professionally and promptly.

Documentation & Compliance

• Ensure accurate and timely documentation of all mitigation activities.
• Review moisture readings, drying logs, photos, and job notes.
• Maintain complete and compliant job files.
• Utilize company software systems to track project progress and performance.

Financial & Operational Performance

• Manage departmental budgets, labor costs, equipment utilization, and materials.
• Review estimates, invoices, and project profitability.
• Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
• Drive revenue growth while maintaining operational efficiency and quality standards.

Qualifications

• Previous experience in restoration, mitigation, construction, or related field management.
• Strong leadership and team management skills.
• Knowledge of water, fire, mold, and storm damage restoration processes.
• Excellent communication, customer service, and conflict resolution abilities.
• Experience working with insurance claims and restoration estimating platforms preferred.
• Ability to manage multiple projects in a fast-paced environment.
• Valid driver's license and insurable driving record.

Preferred Certifications

• IICRC Water Damage Restoration Technician (WRT)
• Applied Structural Drying (ASD)
• Applied Microbial Remediation Technician (AMRT)
• Fire & Smoke Restoration Technician (FSRT)

Success in This Role
Success in this position is measured by response times, customer satisfaction, team performance, documentation accuracy, project profitability, and the overall growth and effectiveness of the Emergency Services Department.

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University.
Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need.
Mission: To provide opportunities for great people to deliver Best in Class results.
Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you.
We support and hire Veterans and we are an Equal Opportunity Employer!