Desk Clerk

Desk Clerk

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Desk Clerk for our program in Palo Alto, CA. (Graveyard Shift: 11:00pm-7:00am)

About The Role: The Desk Clerk is primarily responsible for the building's desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing facility. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. This position has an on-duty paid rest and meal period requirement.

The People and Culture: You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with! Abode Services regularly recognizes employees' efforts, seeks employees' input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Benefits & Perks:

• $25.00 - $27.00 per hour
• Full time, Graveyard Shift: 11:00pm-7:00am
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

How You Make An Impact:

• On-duty rest and meal periods are required.
• Monitor, record, follow-up, and provide oversight of daily common area activities to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates, or needs related to contracted security personnel.
• Screen, document, and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property's desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following up to ensure timely submission of security personnel's submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attending online and in-person training required for the position includes job-specific training and agency-wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed.
• As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Foster courteous staff relationships, cooperation, and teamwork between staff under their supervision and with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
• Attend staff meetings and other property-related meetings as required.
• Other duties as assigned.

How You Meet Qualifications:

• High school diploma or equivalent (GED) required.
• Knowledge of supportive housing, interim housing, or housing first models. Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.

Competencies:

• Excellent verbal & written communication, organizational, interpersonal, de-escalation and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work independently and collaboratively with teams.
• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
• Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
• Relates well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Experience in analyzing and prioritizing complex situations, exercise good judgment and problem-solving while completing required duties.
• Must be able to speak, read, and write fluent English.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record of building and maintaining effective relationships with a wide variety of internal and external contacts.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice: Abode Services is an Equal Opportunity Employer/Drug Free Workplace.