Operator Telecommunications

Operator Telecommunications

DMC Huron Valley-Sinai Hospital is committed to providing exceptional patient care in a supportive and collaborative environment. As a member of our team, you will have the opportunity to work with advanced technology and be part of a healthcare community dedicated to making a positive impact on the lives of our patients. Benefit Statement: At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare C dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder C childcare, auto C home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Job Summary Provides telephone answering and referral services for Hospital. Operates central paging system according to specific Hospital procedures.

1. Receives and screens telephone call and connects the caller to the appropriate extension. Provides general and patient information such as room number, telephone extension, condition and visiting hours. Provides on-call information and places outgoing calls for physicians and staff.
2. Pages physicians and other designated hospital personnel, such as supervisors, technicians, maintenance and security as requested. Monitors all alarms as requested, i.e. fire, gasses, water for fire system and bloodbank alarms.
3. Answers emergency calls and notifies appropriate hospital personnel of code and trauma situations. Assists security in monitoring and resetting fire alarm system.
4. Contacts hospital staff via telephone or beeper and transfers calls.
5. Maintains and prepares a variety of records and reports such as on-call schedules, documentation of trauma information, telephone usage records, overhead pages and beeping.
6. May notify various hospital departments of patient arrival, discharge and visitors.
7. Maintains physician availability records as well as lists of hospital staff; transfers calls.
8. According to written request transmitted by nursing unit, notifies physician of request for consultation, relaying details such as patient name, room number, requesting physician, diagnosis and reason for consult.
9. Performs other related duties as assigned.

Qualifications 1. High school diploma or equivalent level of knowledge gained through education and/or experience. 2. Six to twelve months clerical experience preferred.

Facility Description DMC Huron Valley-Sinai Hospital in Oakland County is committed to outstanding customer service and medical care. This hospital features the Harris Birthing Center with all private birthing suites, the Charach Cancer Treatment Center (affiliated with the Barbara Ann Karmanos Cancer Center), cardiac services, and comprehensive inpatient and outpatient diagnostic care. For emergency services, obstetrics and ambulatory surgery, Huron Valley-Sinai consistently ranks among the top hospitals in the nation.

EEO Statement Employment practices will not be influenced or affected by an applicant's or employee's race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. Tenet participates in the E-Verify program. Follow the link below for additional information. E-Verify: The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations

Job: Customer Service

Primary Location: MI-Commerce Township

Hospital/Facility: DMC Huron Valley-Sinai Hospital Job Type : Full-time Shift Type : Nights