Imaging Referrals Scheduler

Job Description

Job Description

The Imaging Referrals Scheduler is responsible for the precertification and scheduling of Imaging exams and coordinating care with outside facilities as necessary.  The position serves as a resource to all Imaging modalities and sites.   

CORE RESPONSIBILITIES:

• Receives requests for imaging exams and acquire pre-certification if needed. 
• Obtains pertinent medical history/medical necessity and compiles for Radiologist protocol review. 
• Ensures orders are correct and appropriately communicate when a Radiologist recommends order changes to clinical teams. 
• Maintains knowledge of patient prep instructions based on Imaging modality and exam ordered.   
• Provide patients  and family members with appropriate education and instruction. 
• Screens patients for contraindications. 
• Schedules patients.  
• Coordinates Imaging appointments for patients outside of InterMed when necessary and performs follow-up to ensure these exams are scheduled and completed. 
• Answers/triages incoming calls. 
• Requests outside records when needed. 
• Understands/utilizes all electronic and computer systems including basic trouble shooting. 
• Participates in the onboarding of new team members. 
• Maintains strict confidentiality in alignment with HIPAA (Health Insurance Portability and Accountability) guidelines and InterMed policies. 
• Perform other duties to support the mission, vision and values of InterMed.  

MISSION AND VALUES:

• Follows InterMed’s mission to provide patient-centered primary care, putting the patient first to deliver high quality, high value care. 
• Provide the highest quality care to our patients with a level of service that exceeds their expectations. 
• Maintain a positive attitude and always treat our patients and each other with dignity and respect. 
• Insist on honesty and integrity from each other and our business partners. 
• Make teamwork a core component of our relationships between physicians, colleagues, and patients. 
• Embrace change to better serve our patients. 
• Use business practices that feature individual accountability and group responsibility to ensure delivery of high value healthcare. 
• Have fun as we carry out our mission to serve. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Education: 
  • High School diploma or equivalent required 
• Experience: 
  • Prior medical office experience preferred 
  • Experience with EMR strongly preferred 
  • Demonstrated proficiency with Windows-based computer applications and the ability to efficiently type and navigate systems while conversing with patients or family members. 
  • Understanding of medical terminology preferred 
  • Excellent professional judgement, attention to detail, phone skills, and decision-making ability 
  • Proven ability to prioritize and handle multiple tasks 

• • Excellent communication skills