Enterprise Account Manager

Enterprise Account Manager

Goose is bringing a next-gen operating system to the pet services industry. Our software helps boarding, daycare, grooming, and training businesses efficiently manage reservations, drive growth, and streamline back-office operations. From booking to back office, pet businesses are powered by Goose.

About the Role

We're looking for a driven Enterprise Account Manager to own and grow Goose's most strategic customer relationships. This is an early and high-impact role. You'll work closely with the founding team, help define how we serve our enterprise customers, and have direct influence on the company's growth path. You will report to the Head of Customer Operations.

Work Environment

This role requires a motivated self-starter with a bias for action. Given the close collaboration with our founding team, we prefer candidates based in the greater Chicago area. Commercial teams operate on a hybrid schedule (3 days in office).

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What Will I Be Doing?

• Own a portfolio of enterprise accounts, serving as the primary point of contact and trusted advisor across implementation, support, and ongoing success.
• Develop and execute tailored account plans that drive customer outcomes, retention, and revenue growth.
• Lead enterprise customer onboarding and implementation — ensuring a fast, smooth path to value.
• Proactively monitor account health, identify risks early, and resolve escalated issues with speed and care.
• Identify and pursue expansion opportunities — upsells, cross-sells, and increased adoption.
• Run structured outreach, engagement, and retention touchpoints to continuously improve account outcomes.
• Serve as the voice of the customer internally, channeling insights and feedback to product and leadership to influence roadmap decisions.
• Build and maintain strong cross-functional relationships with sales, marketing, and product to align on customer needs.
• Train and mentor team members, fostering their professional growth and development.
• Identify and implement process improvements to enhance the efficiency and effectiveness of the account management function.

You'll Be Successful In This Role If You Have:

• 3–5 years of enterprise account management or customer success experience, preferably in a fast-paced or startup environment.
• A proven track record of retaining and growing complex, multi-stakeholder accounts.
• Hands-on experience spanning implementation, customer support, and proactive success motions.
• Exceptional communication and relationship-building skills, with the ability to engage confidently with senior stakeholders.
• A data-driven approach to account planning and performance tracking.
• Strong organizational skills and the ability to manage multiple priorities across a large portfolio.
• A customer-first mindset backed by genuine passion for delivering value.

Bonus Points

• Prior experience in pet services or adjacent industries (restaurants, gyms, etc.).
• Familiarity with customer self-service platforms and how enterprise clients adopt them.

What We Offer

• Competitive salary.
• Health, Dental, and Vision Insurance: 85% coverage for employees, 60% coverage for dependents.
• Unlimited Paid Time Off (PTO): Includes vacation, sick, personal days, and 5 company holidays.
• Opportunities for professional development and growth.
• Collaborative and inclusive work environment.