Front Desk Administrative Assistant

Job Description

We are seeking an organized and empathetic individual to become a valuable member of a dedicated healthcare team in the role of Front Desk Receptionist (mental health). This full-time position offers competitive hourly compensation and the opportunity to work alongside experienced professionals who are committed to delivering exceptional mental health care.

About the Position:

As a Front Desk Receptionist, you will be instrumental in managing patient interactions and supporting the efficient operation of our clinical office. Your duties will include scheduling, assisting with patient intake, managing phone lines, and ensuring top-tier patient service. The ideal candidate will thrive in a fast-paced environment, be adept at handling various administrative responsibilities, and excel at creating a welcoming and efficient experience for all patients.

Primary Responsibilities:

• Welcome patients both in person and via phone, explaining available services, payment options, and billing processes.
• Handle multiple phone lines, direct calls, take messages, and address inquiries, including calls from pharmacies, medical records, and medication authorizations.
• Verify patient information and insurance eligibility, ensuring the collection of payments and copayments before appointments.
• Assist patients with completing necessary forms and manage intake processes, prescription refills, and disability paperwork using the Electronic Health Record (EHR) system.
• Communicate with healthcare providers regarding appointment cancellations, missed appointments, and rescheduling requests.
• Coordinate new and follow-up patient appointments using the EHR system, ensuring an efficient flow of appointments.
• Manage rescheduled or bumped appointments, contacting patients promptly to offer alternative scheduling options.
• Handle general front-office tasks within a busy, patient-focused clinical environment.
• Support patient flow in the office, balancing registration and appointment scheduling needs.
• Maintain a clean and organized workspace, ensuring that the lobby and office areas remain presentable at all times.
• Perform other duties as directed by the office manager or supervisor.

Qualifications:

• A minimum of three years of experience in a medical or clinical setting.
• Strong multitasking abilities in a fast-paced environment.
• Excellent communication skills, with a warm and professional approach when interacting with both patients and staff.
• Experience with EHR systems is highly preferred.
• Completion of a medical office assistant training program is a plus.

If you're passionate about supporting a team that values patient care and are looking for a fulfilling role in a positive and supportive setting, we encourage you to apply. Join us in our mission to enhance the mental health and well-being of our community!

Diversity, Equity, and Inclusion Statement:

We are committed to fostering a workplace that values and respects every individual. Our dedication to diversity, equity, and inclusion drives us to create an environment where all backgrounds, perspectives, and experiences are embraced. We believe a diverse team strengthens our ability to innovate and serve our community effectively. We warmly invite applicants from all walks of life to apply and become part of our mission to make a meaningful impact.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• The schedule is Monday – Friday; on-site from 830am – 5pm, does that work for you?
• Have you looked up Neuro Wellness Spa? What interests you in working with us/mental health?
• What EMR/EMR systems have you worked with?
• Have you managed high volume, multiple providers schedules?
• Are you well versed with pharmacy refill requests? Any PA (prior authorization) experience?
• What areas in the medical field have you worked in? Any recent work experience in behavioral health?

$22-$ 25 hourly DOE

Full Benefits

Education:

• High school or equivalent (Required)

Experience:

• EMR systems: 2 years (Required)

Ability to Commute:

• Encino

Work Location: In person