Salesforce CRM and Experience Cloud Architect

Job Description

Job Description

ABOUT THE ROLE

We are looking for a senior Salesforce CRM and Experience Cloud Architect to lead solution architecture and technical delivery on a strategic Salesforce engagement in the US. This is a contract engagement for someone who can own the architecture end-to-end, from core CRM design through to customer and partner-facing Experience Cloud portals.

The right candidate combines deep Salesforce CRM expertise with strong Experience Cloud implementation experience and the confidence to lead architectural decisions across a complex, multi-stakeholder environment.

WHAT YOU'LL DO

• Define the end-to-end Salesforce architecture spanning core CRM (Sales Cloud/Service Cloud) and Experience Cloud
• Lead architecture workshops with business and technical stakeholders
• Translate business requirements into scalable, secure Salesforce solutions
• Own the solution blueprint, data model, sharing model, and integration strategy
• Architect Experience Cloud sites for customer, partner, or community use cases
• Provide technical governance, including code review oversight and design-pattern standards
• Guide development teams on best practices across Apex, LWC, and declarative tools
• Define integration architecture between Salesforce and external systems
• Lead architecture discussions with client stakeholders and present trade-off analyses to decision-makers
• Collaborate across business, product, and engineering teams throughout delivery

WHAT WE'RE LOOKING FOR

Must-Have

• 8+ years of hands-on Salesforce experience
• 3+ years operating as a Solution Architect or Technical Architect
• Proven delivery of Salesforce CRM implementations (Sales Cloud and/or Service Cloud)
• Strong hands-on Experience Cloud architecture and delivery experience
• Solid integration architecture experience across enterprise environments
• Based in or authorized to work in the US
• Demonstrated ability to present to and influence senior stakeholders

Technical Depth

• Apex, Lightning Web Components (LWC), and Flow
• Experience Cloud site design, templates, and component customization
• Security model design, including sharing rules, community licenses, and field-level security
• Integration architecture and API-led connectivity patterns
• Data modelling and large data volume strategies

Preferred Certifications

• Salesforce Certified Application Architect
• Salesforce Certified System Architect
• Salesforce Certified Experience Cloud Consultant

NICE TO HAVE

• Experience with self-service or partner portal implementations at scale
• Background in regulated or enterprise industries
• Experience with Agile or SAFe delivery frameworks

WHAT SETS YOU APART

• Strong architectural decision-making and the ability to defend trade-offs clearly
• Comfort navigating ambiguity in large, complex enterprise programmes
• Excellent documentation and stakeholder communication skills
• Strategic mindset balanced with a bias toward delivery and execution