SURGERY SCHEDULER

Legal Entity

Aultman Medical Group Inc

Position Summary

The Surgery Scheduler provides patient-focused service related to each patient encounter. The Surgery Scheduler haspatient-focused tasks include greeting patients, scheduling office appointments, validating information, and the collection of copayments. Schedules patients for procedures and surgery and advises patients of surgical and financial, prior authorizations and preoperative requirements, Coordinates and schedules appointments for surgeries and procedures at the clinic, ambulatory surgery center or hospital.

Qualifications

• High School Diploma or equivalent.

• Front Desk experience.

Department Qualifications

• Experience preferred 2-3 years with Prior Authorizations and Surgery Scheduling.

• Knowledge of clinic policies and procedures.

• Knowledge of medical terminology and insurance practices.

• Knowledge of computer programs and applications.

• Knowledge of grammar, spelling, and punctuation to type, review and edit reports, documentation, and correspondence.

• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make changes accurately.

• Knowledge of CPT and ICD-9 coding.

Skills

• Detail oriented.

• Communicate effectively.

• Adaptability to changing work environment or needs.

• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.

• Operating office equipment.

• Handling paperwork/filing adequately.

• Handling incoming phone calls and triaging appropriately.

• Written and verbal communication.

• Gathering, interpreting, and reporting insurance information.

• Trouble-shooting insurance issues and resolving appropriately.

Responsibilities & Expectations

• Check patients in by verifying patient demographics information.

• Confirmation of and updating insurance information.

• Verifies referral approval, documents date of appointment on referral.

• Collects and copayments, deductibles and past due balances.

• Schedules appointments.

• Scanning and indexing all medical records.

• Maintains work area and lobby in neat and orderly manner.

• Interact with patients', physicians, and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.

• Coordinate processes and timing as required to meet physician and facility requirements.

• Coordinate arrangements for surgical assistants, special equipment, and surgical materials.

• Obtain authorization for surgery and/or testing from patient's insurance company.

• Provide patient with preoperative information sheets and advise patients of preoperative surgical and financial requirements.

• Submit patient clinical and financial information to facility assuring appropriate medical records release, if needed.

• Review financial and clinical paperwork to assure completion before the scheduled procedure or surgery date.

Working Conditions

• Work eight hours a day with no weekends.

• Work performed in office environment.

• Involves frequent contact with staff and patients.

• May require working under stressful conditions.

Hazardous Exposure Category

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Physical Addendum

Demands

Frequency

Remarks

Lifting 0-10 lbs

Occasional 10-33%

Lifting 10-20 lbs

Occasional 10-33%

Lifting 20-35 lbs

Never

Lifting 35-50 lbs

Never

Lifting 50-75 lbs

Never

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Occasional 10-33%

Overhead Reaching

Occasional 10-33%

Standing

Occasional 10-33%

Walking

Occasional 10-33%

Sitting

Frequent 34-65%

Climbing

Never

Stairs/Ladder

Never

Bending/Stooping

Occasional 10-33%

Twisting/Turning

Occasional 10-33%

Kneeling/Squatting

Occasional 10-33%

Crawling

Never

Pushing/Pulling 0-10 lbs

Occasional 10-33%

Pushing/Pulling 10-20 lbs

Never

Pushing/Pulling 20-35 lbs

Never

Pushing/Pulling 35-50 lbs

Never

Pushing/Pulling 50-100 lbs

Never

Pushing/Pulling over 100 lbs

Never

Carrying 0-10 lbs

Occasional 10-33%

Carrying 10-20 lbs

Never

Carrying 20-35 lbs

Never

Carrying 35-50 lbs

Never

Carrying 50-100 lbs

Never

Carrying over 100 lbs

Never

Grasping/repetitive sustained

Occasional 10-33%

Fine motor coordination

Continuous 66% of the day

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day