Commercial Relationship Manager

Commercial Relationship Manager

The Commercial Relationship Manager will actively pursue existing and potential clients by supporting the development of high quality customer relationships. Identifying customer needs through profiling the customer to attain appropriate services and products. Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the public and other employees. Self-starter with ability to adapt to change, work under pressure and attention to detail. This position requires great customer service skills, positive attitude and expressed enthusiasm.

DUTIES AND RESPONSIBILITIES:

• Obtain loan applications, properly counsel applicants, analyze financial and related data, determine appropriate pricing and loan structure and make appropriate loan decisions according to bank policies.
• Represent First Security Bank in a professional manner which includes a professional image, confidentiality, a positive "can-do" attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel).
• Review all credit reports, financial statements, tax returns, title insurance commitments and appraisals to ensure all documentation is complete and correct.
• Monitor and act appropriately on past due loans to insure compliance with the bank's policies and goals.
• Active in calling on existing customers, prospective customers, and various community organizations in order to professionally represent the bank and insure its continued good standing and growth in the communities we serve.
• Develop profitable relationships with new and existing customers.
• Maintain high service standards for all customers internal and external.
• Work to expand and support the banks market share consistent with First Security Bank's goals and policies.
• Actively participate in the bank's call program by contacting existing customers, prospective customers, and various community organizations, ensuring the bank's continued good standing and growth in the community.
• Complete required bank and OnCourse training courses within assigned time frame(s).
• Participate in and promote Community Service and Bank-sponsored activities that serve and support the mission and values of First Security Bank.
• Various other tasks, duties, and responsibilities as assigned.
• Regular and predicatable attendance to accomplish job duties and provide in-person contact with customers.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

Employees are required to actively use the service pledge in all customer encounters.

Service Pledge:

• Smile
• Eye Contact
• Refer to Customer by name
• Viable Options
• Instant Acknowledgement
• Customers Always Come First
• End with "Thank you"

QUALIFICATIONS:

• Education and Experience: Bachelor's degree in business, finance, or related filed, or equivalent commercial lending knowledge gained though a combination or education and experience.
• Minimum of 10 years successful commercial lending experience preferred.

KNOWLEDGE, SKILL, ABILITY:

• The applicant must have commercial lending knowledge and experience.
• A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. Represent the bank in a positive manner at all times
• Must have an understanding of all bank functions and operations
• Must possess exceptional grammar, punctuation, and spelling with meticulous attention to detail.
• Proficient in editing and proofreading with the ability to produce high-quality, error-free content.
• Maintain a positive, personable, and professional demeanor when interacting with customers and team members. Exemplify a professional and welcoming attitude in all internal and external communication. Collaborate effectively with colleagues in a supportive and respectful manner
• Handle all client interactions with courtesy and a positive, solution-oriented mindset.
• Demonstrated strong organizational skills and ability to both prioritize and multitask while adapting to changing workflow and personalities. Must be able to work independently and in a team environment
• Requires excellent verbal and written commuication skills with the ability to communicate detailed information clear, easy to understand manner.
• Must possess excellent computer system skills
• Must be capable of positively networking outside the bank
• Must be capable of a high volume workload while maintaining positive interpersonal relations within the bank staff, existing customers, new customers, and the community in general.

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at.0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please.