Customer Success Manager | Housing

Customer Success Manager

EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams.

You'll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI's products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you'll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI's customers.

Key responsibilities include:

• Become an expert in EliseAI's products - with a heavy focus on user workflows, integrations and how our products work together
• Understand our customer's business needs and goals, effectively communicate the AI's value ensuring successful adoption and utilization of our products
• Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly
• Write documentation and host workshops on our product offerings to keep customers up-to-date with new features
• Drive adoption of new products and features and assist with the launch
• Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings
• Strategize with our sales team to build, own, and execute client success and engagement plans
• Review client reporting and usage metrics regularly to determine how to optimize your customers' performance
• Proactively identify underperforming customers and execute plans to improve the customer's success in order to prevent churn
• Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap
• Attract top-tier talent to join our driven team

Move at rocket speed, build something massive. We're scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It's hard, it's intense, and it's the most rewarding work you'll ever do. If you're hungry, driven, and ready to build something massive, climb aboard.

Requirements include:

• 3+ years of technical B2B client-facing experience with a SaaS product
• Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment
• Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers
• Ability to read and understand technical documentation and analyze data sets
• Currently manage a book of business of at least $3.5M ARR
• Must thrive in working in a fast-paced environment
• Ability to prioritize effectively and get things done
• Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It's not often that you can get in on the ground floor of a funded (unicorn!) startup that's scaling so fast. That means that instead of following a playbook, you'll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You'll learn what works when you succeed and what doesn't when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful

Job Compensation Range

The salary range for this role is $110,000 - $165,000 ($140,000 - $195,000 OTE). EliseAI offers a competitive total rewards package which includes base salary, equity, a comprehensive benefits & perks package, and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.