Office Services Coordinator

About the Position

This position is ONLY open to Montgomery County Government employees: 1. Current Montgomery County Government employees; 2. Montgomery County employees who were affected by reduction-in-force and currently have RIF priority rights; 3. Active Montgomery County local fire and rescue department volunteers with at least 50 points under the length of service award program (LOSAP); or 4. Active Project SEARCH Interns or former Montgomery County Government Customized Employment Public Interns, or Project SEARCH Interns within 24 months of completion of internship.

The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $59,237 to $92,718 based on the candidate's qualifications and experience.

The Montgomery County Police Department (MCPD) is made up of approximately 1,300 sworn officers and approximately 800 support personnel. The Police Department was established in 1922, and today is responsible for providing service to a County with a population of over one million people.

We are seeking to fill the Office Services Coordinator position within our Telephone Reporting Unit (TRU) with an individual who possesses excellent customer service skills, communication skills, report writing skills and clerical support. This position provides clerical support to officers in the processing, initiating, searching, and canceling information about persons charged with a crime and property reported stolen and property recovered by officers. Also, answering non-emergency calls from the community and writing police incident reports. This unit functions in a 24/7 capacity and the work schedules are based upon seniority in the unit and is determined by an annual shift bid process for bargaining unit employees. This is an essential position and requires working some holidays and occasional overtime hours.

What You'll Be Doing

Compiling, reviewing for accuracy, and entering stolen vehicle information, stolen vehicle tags and parts, missing persons, and initiating cancellations of such upon arrest or property recovery into METERS/NCIC databases.

Processing request from officers for criminal warrant status on individuals, and for vehicles, vehicle tags and parts, and other property items which may be stolen.

Answering non-emergency calls, interviewing callers, and writing police reports.

Receiving and placing phone calls and web postings for law enforcement officials, individuals, and other agency staff to provide or accept information related to law enforcement information.

Minimum Qualifications

In addition to the MQs from the PD/Class Spec, if the minimum qualifications from the Classification Specification do not fully describe the needs of your position, add the relevant areas of experience below:

Education: Graduation from high school or High School Certificate of completion recognized in the State of Maryland.

Experience: Four (4) years of progressively responsible office support experience.

Equivalency: An equivalent combination of education and experience may be substituted.

Preferred Criteria, Interview Preferences

Experience with Microsoft Office: Word, Excel, Outlook, etc.; and creating and updating PDF documents.

Experience communicating and eliciting essential information over the phone and in person.

Experience using law enforcement computer applications, to include the National Crime Information Center (NCIC), the Maryland Electronic Telecommunications Enforcement Resource System (METERS), Computer Aided Dispatch (CAD) and EJustice records management system.

Experience working with competing priorities and readjusting tasks to complete within quick turnaround times.

Important Information

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at View email address on click.appcast.io . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference .

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law : Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being. Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits