Territory Manager

Territory Manager

The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch(s) in the territory. This role is accountable for driving revenue growth and profitability of the territory. Responsibilities include ensuring that the territory meets performance goals, following standard operating procedures and optimizing customer service. Additionally, this role includes supervisory and staff development, team building, conflict resolution, monitoring operations and managing financials.

Operational Excellence:

• Manage territory profit and loss (P&L).
• Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Identify, prioritize and resolve operational issues.
• Oversee day-to-day operations.
• Maintain branch appearance in alignment with company standards.
• Identify high-priority tasks and assign them to team members for timely and successful completion.
• Promote and ensure a culture of safety.
• Manage workers compensation claims.
• Accountable for compliance with organizational standards, customer requirements, as well as federal, state and local regulations.
• Streamline processes for operational excellence.
• Lead change initiatives and adopt new systems.

Associate Support:

• Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensure personal protective equipment (PPE) is accessible to associates.
• Lead investigations for worker's compensation claims
• Conduct new hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.

Leadership:

• Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
• Set performance goals and professional development plans.
• Lead team building and staff development activities.
• Strategize and drive grass-roots recruiting in local markets when needed.
• This role will manage 2 - 7 individual contributors potentially across multiple locations.

Customer Satisfaction and Engagement:

• Retain and expand existing customer accounts.
• Monitor customer feedback and recommend strategies to improve the customer experience.
• Travel to customer sites for sales and safety needs.
• Troubleshoot customer service issues and provide resolutions.

Sales and Marketing:

• Use existing data and dashboard to identify and re-engage with past billing customers.
• Support existing customer base to drive additional sales.
• Create price quotes for prospective customers.
• Understand local market conditions and support current and prospective sales opportunities.
• Ensure leads sourced by Sales Enablement are followed up on – when applicable.

Education and Experience:

• Bachelor's Degree or equivalent combination of education and experience
• At least 4 years' professional experience with 2 years of related management experience.
• Prior experience in improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interface.
• Prior experience managing in the staffing industry or similar preferred.
• Proven leadership competencies and experience.

Core Knowledge and Skills:

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem-solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams.

Work Environment and Physical Demands

• Must have valid driver license, reliable, registered vehicle, and vehicle insurance.
• Work hours may require flexibility and availability in the evenings and weekends as necessary.
• Up to 50% of the work could be outside of the territory at customer sites performing sales activities.
• Branch work environment with frequent customer interaction.
• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Occasionally exposed to outdoor weather conditions. Required to inspect equipment, detect safety hazards, judge and communicate risks.