Catering Account Manager

Sifted is seeking an energetic, detail-oriented Account Manager to serve as the on-site liaison for one of our clients in the Chicago area. In this role, you will be responsible for launching and managing the entire account, ensuring a seamless experience across multiple distinctive service lines. Your responsibilities will include building and maintaining a strong client relationship, managing the front-of-house team, keeping spending within budget, and providing regular performance updates to our client. If you excel at balancing client satisfaction with operational efficiency, and you have a knack for communication and leadership, we’d love to hear from you. This position requires a reliable vehicle, valid driver's license and auto insurance. What you’ll be doing Serve as the sole point of contact for our onsite eatery client, fostering a long‑term relationship built on trust and consistent communication Oversee daily service operations, including breakfast and lunch service lines, supporting up to 450 guests per day Implement and enforce best practices to streamline operational processes and maintain high standards of service Ensure the client’s needs and expectations are clearly understood and consistently met through proactive communication and follow‑ups Lead, train, and develop the front‑of‑house team, ensuring exceptional service delivery that aligns with Sifted’s brand values and client expectations Help ensure portion sizes are standardized and consistently maintained Collaborate closely with the Executive Chef and culinary team to address any issues impacting the client experience, execute quality analysis, and ensure compliance with food safety and sanitation standards Support a scratch‑cooking environment, producing menus across a variety of cuisines and flavors while accommodating dietary restrictions and allergens Monitor and manage spending to ensure operations remain within the established budget for the client account Prepare regular reports and performance updates for the client, highlighting successes, challenges, and opportunities for enhancement Coordinate special events outside of lunch service, including breakfasts, afternoon snacks, and happy hours, ensuring catering orders are clearly communicated and executed across all departments Create and manage scheduling for hourly front‑of‑house personnel Assist with the management of event equipment, décor, supplies, and storage spaces Ensure accuracy in signage for menus, ingredients, and allergens Proven experience in account management, client services, or a similar role, within the hospitality or food service industry Experience with opening corporate dining concepts and creating and implementing processes Strong interpersonal and communication skills, with the ability to build rapport quickly with clients and team members Is operationally minded: exhibits strong follow‑through on tasks and progress; flexes between a granular attention to detail and big‑picture thinking; balances decisiveness and patience in time‑sensitive situations Excellent organizational and multitasking abilities, capable of managing budgets and operational details simultaneously Energetic, adaptable, and capable of thriving in a fast‑paced environment Comfortable with feedback and eager to learn and grow within the role Is experienced with Google apps (Gmail, Google Drive), Microsoft Office, Slack Compensation: starting at $60k per year + yearly bonus tied to goal achievement Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision + dental opt‑in Unlimited paid‑time‑off; 10 paid company holidays; paid winter break from Dec 24-Jan 1. Monthly cell phone usage reimbursement Free lunch during meal service Opportunities to take on larger roles within our organization + learn with a fast‑growing start‑up Job Type: Full Time Shift: Weekdays Weekly day range: Monday - Friday Eligibility: This position must maintain ServSafe Food Handler card (company-paid); Work environment: This is a position based both in a commercial kitchen and on-site in client offices Physical requirements: This position requires the ability to lift up to 50 lbs, the ability to stand for long periods of time, and the ability to bend, squat, and reach About Sifted Sifted was founded in 2015 by Kimberly Lexow and Jess Legge with a bold vision — to reimagine office food as an experience rooted in hospitality, sustainability, and intentionality. What began as a modern take on workplace meals quickly evolved into a nationwide food platform that supports culture, community, and carbon‑conscious choices across hundreds of companies. We’re not a caterer — we’re a workplace food partner. Our team is our secret sauce — a mix of hospitality pros, culinary experts, technologists, and innovators redefining what it means to build meaningful, stable, and opportunity‑filled careers in hospitality. At Sifted, people stay, grow, and thrive — our team members remain with us three times longer than the industry average. We offer flexibility, generous perks, and room to grow — hiring builders, operators, creatives, and craftspeople who care about making work (and workplaces) better. At Sifted, our team culture mirrors the experiences we design for our clients: Creative Freedom: Everyone contributes ideas and shapes the future of our service. Hospitality‑Driven: No matter your role, you’re in service to someone — and that matters. Career Growth: We invest in internal mobility, mentorship, and hands‑on learning. People First: We support flexible work, celebrate wins, and lead with empathy. Real Impact: Every day, your work reduces waste, improves lives, and connects people through food. If you’re passionate about great food, great people, and great purpose — we’d love to meet you. The pay range for this role is: 60,000 - 85,000 USD per year (Chicago, IL) #J-18808-Ljbffr Rippling