Night Auditor
Homewood Suites By Hilton Indianapolis Carmel
Job Description
Job Description
Homewood Suites Indianapolis Carmel is seeking a Night Auditor to join our growing team.
Are you friendly and able to work in a fast-paced environment? The Hotel Night Auditor attends to guests’ needs, including, but not limited to, registration, checkout, and cashiering.
About Us
As a leader in the hospitality industry, Schahet Hotels has built a reputation based on exceptional culture and superior service. We have earned the title of “Best Places to Work” the past 3 years (‘21, ‘22, ‘23) and are excited to expand our team as we continue to grow! While a large organization, we believe culture is the forefront of our business. We refer to our shared values as RISE: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits!
Benefits
- Insurance
- Medical
- Dental
- Vision
- VPS
- PTO
- Employee Discount
- Employee Assistance Program
- 401K w/ Match
- Life Insurance
- Referral Bonus Program
Responsibilities
Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that are not already in house
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications
High School diploma/GED required
Some college preferred
Good accounting and math skills
Experience handling cash, credit card procedures, and use of math concepts
EEO Statement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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