Licensed Insurance Customer Service Representative

Job Description Join Allstate Insurance - Greg Davis Agency as a Licensed Insurance Customer Service Representative and become an essential part of our team in Golden Valley, Minnesota. At our agency, we pride ourselves on a welcoming atmosphere where our team members feel valued and supported. In this on-site role, you will have the opportunity to interact directly with clients, offering them personalized service and assistance with their insurance needs. We are committed to creating a positive and engaging work environment where your contributions are noticed and celebrated. If you enjoy working in a supportive and dynamic setting and are passionate about helping others, this position could be an excellent fit for you. Become part of a dedicated team that values excellence and customer satisfaction. Benefits Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Hands on Training Health Insurance Stipend Flexible Schedule Licensing Assistance Weekly & Monthly Sales Contests Appreciation Lunches Weekly Team Meetings Off-Site Team Building Events Home / Work Life Balance Casual Attire Monthly Sales Contests Responsibilities Client Interaction: Assist clients by addressing inquiries, resolving concerns, and providing detailed explanations of their insurance policies. Policy Servicing: Manage and update customer profiles and documentation, ensuring accuracy and compliance with agency standards. Claims Assistance: Support clients in the claims process, guiding them through necessary steps, and ensuring timely resolutions. Product Education: Provide clients with comprehensive information about insurance products and services to support their decision-making. Customer Retention: Engage clients proactively to enhance their satisfaction and encourage long-lasting relationships with the agency. Feedback Management: Actively collect and report client feedback to improve service offerings and customer experiences. Requirements Licensing: Active Minnesota Property & Casualty License is required. Experience: Background in customer service, preferably in the insurance sector. Communication Skills: Outstanding verbal and written communication abilities. Empathy: Strong capability to relate to clients' needs and concerns. Problem-Solving: Ability to resolve customer issues promptly and independently. Organization: Demonstrated organizational skills to manage multiple client interactions. Team Collaboration: Willingness to work closely with a team to ensure client satisfaction. Tech Proficiency: Familiar with using CRM software and other office applications. Detail-Oriented: Ability to accurately handle and process sensitive information. #J-18808-Ljbffr