Director OF Payroll

Health And Welfare Benefits Compliance SpecialistTELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.Join our team and accomplish together. TELUS Health Retirement and Benefit Solutions (RBS) administer pension and benefits plans for a wide range of client organizations across Canada and the United States. There are approximately nine million members in the plans we manage. We have been developing and providing fully automated administration services for nearly 30 years since our Ariel administration platform was first introduced to the market. Our primary mission is to support our clients in every aspect of the design and delivery of the compensation, benefits, pension, and health management programs they maintain.We serve a wide range of clients, including corporations, businesses, government organizations, and multi-employer entities. Our Global Operations and Delivery teams are dedicated to leveraging broad expertise and Operations discipline to deliver administration services that meet or exceed client expectations, while optimizing resources and minimizing risk.We are seeking an experienced Health and Welfare benefits compliance specialist to join our U.S. Benefits Administration Compliance team. The Regulatory Compliance Specialist plays a critical role in ensuring that TELUS Health's administration of client's health and welfare plans, voluntary benefits, and retiree medical programs remain fully compliant with federal and state regulatory requirements.Key ResponsibilitiesAdminister and process pension payroll for multiple DB plans with varying provisions and payment schedulesExecute recurring and non-recurring payments, including monthly annuities, lump sums, death benefits, and retroactive adjustmentsValidate benefit calculations and payment outputs in accordance with plan documents and client-specific requirementsCoordinate funding and disbursement timing with trustees, custodians, and client finance teamsManage payroll calendars, cutoffs, and service-level agreements (SLAs) across all assigned clientsServe as a primary contact for plan sponsors on pension payroll mattersCommunicate proactively regarding payroll cycles, issues, and regulatory updatesSupport client audits, reporting requests, and operational reviewsPartner effectively with client stakeholders, actuaries, and internal administration teamsEnsure full compliance with ERISA, IRS regulations, and plan provisions across all assigned clientsOversee accurate Form 1099-R processing, tax reporting, and withholding (federal and multi-state)Administer Required Minimum Distributions (RMDs) and other regulatory-driven paymentsSupport Form 5500 preparation and annual pension audit processesExecute and maintain SOC 1 control activities related to pension payroll processingSupport internal and external audits, including control testing and comprehensive documentationPerform detailed reconciliations between participant data, payroll outputs, and trust/custodial accountsIdentify, escalate, and remediate processing errors, overpayments, and control gapsEnsure strict adherence to TPA policies, procedures, and client-specific control requirementsManage complex transactions, including QDROs, beneficiary payments, and death processingResearch and resolve discrepancies across systems, plan provisions, and historical dataCoordinate corrections and reprocessing in compliance with IRS and plan guidelinesUtilize pension administration and payroll systems to support multi-client processingDocument and enhance standard operating procedures (SOPs) and controlsIdentify opportunities for automation, scalability, and process efficiency in a high-volume environmentRequired Qualifications5–10+ years of experience in pension administration, payroll, or retirement operationsDirect, hands-on experience with defined benefit pension payroll and disbursementsExperience in a TPA or multi-client environment (strongly preferred)Strong knowledge of ERISA, IRS regulations, and pension compliance requirementsDemonstrated experience with 1099-R reporting, tax withholding, and audit supportProven ability to manage multiple clients, competing deadlines, and priorities simultaneouslyPreferred QualificationsExperience supporting SOC 1 audits and control environmentsFamiliarity with pension administration platforms (e.g., PeopleSoft Pension, proprietary TPA systems)Professional certifications such as CPP (Certified Payroll Professional), CEBS, or equivalentExperience collaborating with trust/custodial partners and plan actuariesCore CompetenciesExceptional client-facing communication and relationship management skillsMeticulous attention to detail and commitment to accuracy in a multi-plan environmentAdvanced reconciliation and analytical capabilitiesStrong ability to manage risk, prioritize workload, and meet tight deadlinesProcess-oriented mindset with a focus on scalability, controls, and continuous improvementSalary Range: $120,000 - $135,000 USD Annual. Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.TELUS offers rewarding benefits, which may vary per job function, such as:Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your familyFlexibility to work in-office, virtually or a combination of bothGenerous company matched pensionOpportunity to give back to communities in which we work, live and serveCareer growth and learning & development opportunities to develop your skillsAnd much more…Job Type: This is for a current vacancyA bit about usWe're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status. We offer accommodation for applicants with disabilities, as required, during the recruitment process.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.