Community Relationship Manager

Community Relations ProfessionalSenior Helpers of Annapolis is seeking an out-going, motivated and relationship-driven Community Relations Professional to grow our presence and impact within the local senior care community. This role is ideal for someone with experience in the senior home care industry who excels at relationship building, consultative sales, and guiding families through the full care onboarding process while representing a trusted and mission-driven brand.This role owns the full client life cycle, from community outreach and closing through intake, Life Profile Assessment, care plan development, and hand off to Care Operations, ensuring a seamless, compassionate experience for clients, families, and internal teams.Business Development, Sales & Community OutreachGenerate and close new client leads through proactive outreach, networking, and relationship-based salesDevelop, maintain, and expand referral partnerships with: Chambers of Commerce and business associationsSenior living communities and assisted living facilitiesHospitals, rehab centers, social workers, and healthcare professionalsSenior-focused nonprofits, care organizations, and community groupsEstablish a strong and consistent community footprint that differentiates Senior Helpers as a trusted local leader in senior careRepresent Senior Helpers of Annapolis at: Trade showsConferencesCommunity events, presentations, and networking functionsDeliver professional presentations on Senior Helpers services to referral partners and community audiencesClient Intake & Care Planning (End-to-End Ownership)Manage the full client intake and onboarding process, including: Initial service inquiry follow-up and discovery conversationsConducting in-home Life Profile (needs) AssessmentsPrepare individualized care plans in homecare softwareCompleting and maintaining accurate client profiles in internal systemsEducate clients and families on services, care options, and expectationsServe as a trusted guide during emotionally sensitive decision-making momentsEnsure timely, accurate handoff of all intake documentation to the Care team for: Caregiver matchingSchedulingService launchTeam Collaboration & SupportCoordinate closely with the Care team to ensure smooth transitions from sales to service deliveryAssist with occasional operational or community-based needs as required (e.g., introductions, caregiver meet-and-greets, special events)Track outreach activity, referrals, and sales performance to support growth goalsWork closely with Marketing to: Support development of outreach and sales materialsProvide feedback from the field to refine messaging and campaignsAssist with keeping community-facing marketing relevant and engagingActively support brand awareness through professional engagement with community partners, including appropriate social media interaction when applicableAs a growing organization, responsibilities may evolve over time. We are seeking someone who is a true team player—flexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.QualificationsPrior experience in the senior home care industry (strongly preferred)Experience with client assessments and care plan development (preferred)Proven success in sales, business development, or community outreach rolesStrong networking, presentation, and relationship-building skillsEmpathetic, consultative communication style with families and professionalsOrganized, self-motivated, and performance-drivenComfortable working in the field and independently managing a territoryValid driver’s license, auto insurance and ability to travel locallyPossess a strong business acumenMust have excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.Strong collaboration skills with both subordinate team and corporate partnersAbility to learn software programs quickly.Why Join Senior Helpers of Annapolis?Be part of a respected, mission-driven senior care organizationPlay a key role in helping seniors live safely and comfortably at homeOwn the full client journey—from first conversation to care launchWork in a collaborative environment with strong leadership supportGrow professionally within a nationally recognized brandSalary & Benefits:This full-time, exempt position offers a competitive starting salary ranging from $45,000–$65,000 plus commission and performance-based incentives, with top performers earning $100,000+ annually.Competitive commission structureCompany vehicleGas cardPaid Time OffPaid holidays401(k) company matchingPay On DemandHealth InsuranceDental InsuranceVision InsuranceShort term & Long-term DisabilityLife InsuranceProfessional development and training opportunitiesWe are an equal opportunity employer and prohibit discrimination/harassment on the basis of race, color, religion, age, sex, national origin/ancestry, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, marital status, uniformed services status, or any other characteristic protected by federal, state or local laws. We are a Drug-Free Workplace and due to the nature of our work, candidates are expected to successfully pass a background check.