Journey Mapping
TechDigital Group
Required experience/skills:
- Demonstrated experience in building precise, easily understandable journey maps.
- Ability to quickly present current state services and experiences in the government sector.
- Track record of deliverables that build products that are malleable and usable by user experience and customer experience teams.
- Usage and familiarity with Lucid or other web-based diagramming applications.
- Creation of simple graphics and visuals to show complex ideas.
- Experience connecting with community members to verify hypothesis/assumption maps.
- Property: Pay property taxes; see assessed value; review property description; etc.
- Permits: License, marriage, birth certificates, vehicle registration; etc.
- Needs assistance: Cash, emergency assistance, disabilities, mental health, housing, child protection; etc.
- Work at Hennepin County: Get a job at Hennepin County, see benefits; etc.
- Civic engagement: Climate change, disparity reduction, voting/elections, report a problem (transportation related); etc.
- Waste: Disposal, recycling, pollution, lead abatement, choose to reuse, etc.
Vacancy posted 1 day ago
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