Patient Care Coordinator

Job Title:
Associate Patient Care Coordinator (Float)

Location:
Southborough, MA (Base Location) – 24 Newton Street
Float coverage required at Reliant Medical Group locations in Southborough, Milford, Framingham, and Westborough

Schedule:
Monday–Friday | 8:00 AM – 4:30 PM

Job Overview

We are seeking a reliable and patient-focused Associate Patient Care Coordinator (Float)
to support patient check-in and order management for laboratory and radiology services across multiple Reliant Medical Group locations. The primary base location for this role is Southborough , with occasional coverage required at Milford, Framingham, and Westborough
locations when there are staff absences or scheduled time off.

This role plays a key part in ensuring patients are properly checked in, orders are processed accurately in Epic, and patients are directed to the appropriate department for services. The position requires a strong ability to work independently while maintaining collaboration with onsite laboratory and clinical teams when needed.

Key Responsibilities

• Greet and check in patients for laboratory and radiology services

• Triage patients to the appropriate department based on their visit or service needs

• Release lab and radiology orders in the Epic
  system

• Identify missing orders and coordinate with clinical departments to obtain them

• Collaborate with Quest laboratory staff
  and onsite clinical teams when necessary

• Prepare and distribute imaging CDs
  for patient pickup

• Maintain accurate patient records and documentation

• Provide excellent customer service to patients, providers, and staff

• Ensure patient information is handled in compliance with HIPAA and organizational policies

• Travel between assigned locations as needed to provide coverage

Work Environment

• Employee will work independently approximately 80% of the time

• Around 20% of the role involves collaboration
  with Quest staff and clinical teams onsite

• Fast-paced healthcare environment supporting lab and radiology services

• Float role
  supporting multiple Reliant Medical Group locations as needed

Qualifications

Required:

• High school diploma or equivalent

• Strong customer service and communication skills

• Ability to work independently and stay organized in a busy environment

• Basic computer skills and attention to detail

• Ability to travel between Reliant Medical Group locations when coverage is needed

Preferred:

• Previous healthcare, medical office, or patient services experience

• Experience working with Epic electronic health record (EHR) system

License/Certification

• No professional license or certification required

Ideal Candidate

The ideal candidate is dependable, organized, and patient-focused with strong customer service skills. They are comfortable working independently, adaptable to working at multiple locations when needed, and able to efficiently manage patient check-ins and order processing.

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