Client Relationship Specialist

Taking ownership of complex customer situations, the full-time remote Client Relationship & Retention Specialist will manage at-risk cases involving dissatisfaction, cancellation, and trust issues while coordinating with internal teams to ensure customer confidence and retention. Key responsibilities Contact assigned customers promptly and build trust through effective communication Diagnose and troubleshoot the root causes of customer issues, coordinating additional support as needed Maintain ownership of customer relationships throughout the resolution process, ensuring clear and respectful communication Required qualifications Previous experience in consultative sales, customer retention, or a high-touch client-facing role Strong conversational influence and ability to lead difficult conversations confidently Proven investigative and problem-solving skills to identify root causes of issues Good commercial judgment with an understanding of customer value and retention High level of integrity and sound judgment in decision-making