Order Management Specialist

Because healthcare systems run globally-and your career should too.

Ever wondered what it's like to build a global career in the hospital and healthcare sector-without leaving home? This role connects you to international healthcare operations, medical documentation, and cross-border order management, giving you exposure to global standards while enjoying predictable hours and real work-life balance in Macedonia.

Job Description

As an Order Management Specialist , you will support healthcare operations by managing customer inquiries, processing orders, maintaining master data, and coordinating logistics and documentation-ensuring accuracy, compliance, and smooth order flow from inquiry to delivery.

About the Client

Our client operates in the hospital and healthcare sector, providing specialized medical solutions that support patient care and clinical operations. With a strong focus on quality, compliance, and operational accuracy, the organization works closely with healthcare partners across markets, offering professionals exposure to structured processes and purpose-driven work.

Your Daily Tasks

• Process customer inquiries and orders accurately
• Open and maintain customer accounts by recording and updating account information
• Coordinate transport arrangements and customs clearance
• Prepare customer quotations and offers
• Create customer- and product-related evaluations
• Perform master data maintenance
• Manage incoming calls, emails, orders, refunds, and payments
• Answer inquiries related to guarantees and conditions of sale
• Handle business correspondence professionally
• Prepare transit certificates when required, including certificates of origin, EUR.1/ATR customs certificates, and sterility or analysis certificates

The Qualifications We Seek

• 3 to 5 years' experience in customer service, order processing, or internal sales support
• Very good to fluent English communication skills
• Product knowledge related to medical devices is an advantage
• Familiarity with CRM or ERP systems (knowledge of SAGE is a plus)
• Strong working knowledge of MS Word, Excel, and Outlook

Competencies

• Strong telephone and communication skills
• High customer orientation and adaptability
• Ability to work effectively within a team
• Willingness to learn and grow
• Strong sense of responsibility
• Prudence and care in daily activities

Job Overview

• Employment type: Full-time
• Shift:
• Monday-Thursday: 8:00 AM - 5:00 PM CET
• Friday: 8:00 AM - 2:00 PM CET
• Work setup: Work From Home, Macedonia

Exciting Perks Await!

• Private Medical Insurance
• Access to Sportmaster
• Work from home arrangement
• 20 days annual leave
• Career growth opportunities
• Diverse and supportive work environment
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: )

Who are we?

EMAPTA is proud to be recognized as a leading Global company with a steadfast commitment to excellence in outsourcing solutions. As part of our ambitious expansion strategy, we are thrilled to announce our entry into Macedonia, a country brimming with immense potential and a talented workforce. We firmly believe in the abilities of the Macedonian people and are eager to contribute to the country's growth and development. This expansion marks a significant milestone for us as we extend our global footprint into this promising region.

With our entrance into Macedonia, EMAPTA offers an exciting opportunity for professionals to work with a truly global company while enjoying the benefits of a local Macedonian office and support team. We are dedicated to bridging the best of two worlds by combining our international expertise with the rich talent pool and unique local insights that Macedonia has to offer. Our vision is to empower businesses with top-tier outsourcing services while fostering strong ties with the local community. EMAPTA's presence in Macedonia promises to be a mutually enriching collaboration that propels both the company and the country towards greater success on the global stage.

#EmpoweringPeople #EmaptaEra