Service Coordinator

About the Job

Service Coordinator

Guardian Bandsaws, Omaha Nebraska

Service Coordinator, Full Time

We are looking for a Service Coordinator to join our tight knit Guardian Bandsaws team in Omaha.

Position Overview:

This role of Service Coordinator will play a key role in supporting Guardian's North American service operations by ensuring smooth coordination of day-to-day activities, maintaining data accuracy, and assisting in identifying opportunities for process improvement. This role directly supports and collaborates with the Customer Success Manager to strengthen Guardian's service efficiency, customer satisfaction, and consumable sales growth. This means you will be the first to respond and be comfortable with being ready to be on site when needed.

In return, you'll be joining a progressively growing company that values their employees [with a kiwi twist to it!] and believes in supporting continual growth & a fantastic earning potential!

What We Offer:

• Competitive pay.
• 401(k) with up to a 4% company match.
• 100% Company-Paid Employee Health Insurance
• Health, dental, vision, AD&D, and life insurance.
• Paid time off (PTO).
• Paid holidays.
• Long Service Leave
• Professional development and growth opportunities.

Key Responsibilities includes [but not limited to]:

• Schedule and book service & call out work across the U.S., Canada, and Mexico.
• Communicate with technicians and customers to confirm job details, travel logistics, and scope of work.
• Prepare and maintain job sheets, service documentation, and customer site information.
• Generate and track service invoices, ensuring timely completion and accuracy.
• Maintain the Service Object and ticketing hub with up-to-date job data.
• Track and reorder consumables and critical spare parts as needed.
• Work closely with the Customer Success Manager to identify bottlenecks in service processes and recommend efficiency improvements.
• Provide visibility into technician scheduling, service turnaround, and completed work.
• Help manage incoming help calls and tickets by taking calls, creating tickets, and reviewing them in real time. This role will ensure on-call technicians follow up promptly and that all customer issues move through the service process efficiently.

What you'll bring:

• 1 years of experience in service coordination, customer support, or operations preferred.
• Strong organizational and time management skills
• Meticulous with detail
• Ability to manage multiple priorities.
• Excellent problem-solving skills & solutions focused mindset
• Proficient with Microsoft Office and CRM systems such as HubSpot.
• Excellent communication and follow-up skills.
• Highly detail-oriented, process-driven, and proactive in problem-solving.
• Team-oriented with a collaborative mindset and ability to thrive in a fast-paced environment.

Want to learn more about Guardian Bandsaws?

Guardian Bandsaws is the U.S. operation of New Zealand-based KANDO Innovation, a global leader in vision-based bandsaw safety technology. Our equipment is used by the largest global meat processors in the US, Europe, and Asia Pacific.

What are you waiting for? Join our team now if this is for you!