Hospital Unit Service Coordinator III

Job Summary The Unit Service Coordinator (USC), under the direction of the Patient Care Unit Manager, Nursing Supervisor, or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes. All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner. Key Responsibilities Maintains unit‑based flow board of patient bed assignments, transfers, discharges, and off‑unit procedures. Initiates appropriate procedures for all emergencies. Notifies appropriate nurse and physician when a patient arrives on the unit. Receives and relays messages from patients, families, and staff to the appropriate personnel in a timely manner. Gives current, accurate and complete report to on‑coming Unit Service Coordinator/Charge Nurse. Contacts physician and other appropriate staff when required. Orders patient medications, equipment, and supplies as requested. Maintains adequate quantity of administrative forms and supplies at nursing station. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system). Reports and keeps track of malfunctioning equipment. Labels, assembles, and maintains all patient charts in functional order, including filing reports of procedures, studies, tests, etc., and performs chart thinning as necessary; keeps charts in proper location. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner; ensures completion of medical record. Completes all forms and requisitions related to charges/billing. Completes bed control functions per departmental policy in a timely manner, including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services. Copies necessary elements of chart for patient discharge or transfer to another facility or department. Utilizes Medical Center automated systems to access and maintain patient information. Other Functions and Responsibilities Performs other duties as assigned. Able to maintain composure during challenging and stressful situations. Required Qualifications HS Diploma or equivalent. Ability to work in a busy, team‑oriented environment. Excellent interpersonal/communication skills to effectively interact with a diverse, professional, and patient population. Willingness to be taught/learn new skills. Ability to understand and communicate effectively in English both orally and in writing. Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division). Ability to prioritize and coordinate multiple tasks. Demonstrated customer service skills/experience. Ability to satisfactorily perform job duties as defined in the job description. Basic computer skills. Additional Qualifications Experience in a health care setting and/or related fields. Previous database/data entry experience. Medical terminology. Unit clerk experience. Preferred Skills Ability to use office equipment. Experience in a health care setting or related fields. Medical terminology. Unit clerk experience. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Salary Information The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: #J-18808-Ljbffr