Mail Services Coordinator

Mail Services Coordinator

Location: San Francisco, CA 94105 (100% onsite)

Duration: 6 months (possible extension or going perm)

Shifts: 8:30am-5:00pm PST (Monday-Friday)

Day-to-day:

• Accept deliveries from carriers
• Log in packages into internal clients system
• Transfer packages between buildings
• Follow and respond to internal communications within Slack and email
• Assist at customer facing mail center where employees pick up mail, ship outgoing mail, and received assistance for other requests
• Create shipping labels
• Respond to tickets in internal clients system
• Complete mail and ticket audits
• Organize and keep spaces clean

Additional

• Must have skills: Customer service, communication (verbal and written), proficient in Google suites and other basic technology, lift up to 30lbs
• Teachable skills: Salesforce, creating shipment labels
• This is a smaller team that works out of two spaces in two buildings.
• There is data entry, customer service, and physical movement and lifting in this role.
• We are looking for someone who is confident with technology, lifting and completing deliveries, as well as speaking and written communication to customers.
• You will need to work well with a team but also can complete tasks independently.

Responsibilities

• Sort and deliver incoming mail and packages.
• Log all packages into Salesforce
• Receive occasional freight deliveries
• Coordinate and communicate with internal stakeholders via Salesforce/Slack.
• Ship customer packages using FedEx and other shipping applications.
• Requires physical labor and the ability to lift up to 30lbs.
• Transport mail and packages among all clients buildings using a variety of tools (e.g. carts, hand trucks, etc.).
• Support client's employees in all mail services needs via all communication channels (e.g. email, phone, face-to-face, Salesforce applications, etc.).
• Use internal clients applications for package and mail management.

Skills

• Excellent interpersonal communication skills and customer service experience preferred.
• Proficient with Google Drive (e.g. Gmail, Gcal, Docs)
• Computer skills include typing minimum of 30 words per minute and using basic applications such as word documents, spreadsheets, email, presentations, etc.
• Ability to take direction and follow oral and written instructions
• Motivated, Self-Starter
• Good writing, analytical, and problem-solving skills.
• Exhibits strong attention to detail
• 0-2 years experience.