Helpdesk Support Engineer

Futran Tech Solutions Pvt. Ltd.

Role - Helpdesk Support Engineer

Location - Los Angeles, CA

Job Type - Long Term Contract

Job Description:

-Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments

- Expert level understanding of the difference between User Principal Name (UPN), PrimarySMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP

- Ability to identify Enterprise Application UniqueProxyAddress in a mixed environment for the purposes of troubleshooting Single Sign On anomalies

- Hands-on experience with Microsoft Authenticator setup and troubleshooting

- Knowledge of WiFi 802.1x authentication and related configuration support

- Expertise in Outlook profile creation and repair

- Proficiency in login troubleshooting across desktop and enterprise systems

- Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations

- Ability to communicate clearly and manage end-users in a professional manner during support interactions

- Excellent communication skills for end-user support and cross-team collaboration

- Demonstrated sense of urgency and ability to prioritize tasks in high-volume migration phases

- Customer-focused mindset with strong problem-solving abilities under tight deadlines

- Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers

- Working knowledge of Microsoft Entra ID (Azure Active Directory) for identity troubleshooting and support

- Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting

- Ability to support user account management tasks such as password resets, group membership checks, and access validation

- Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and OneDrive

- Ability to resync OneDrive and resolve synchronization issues during migrations

- Hands-on support experience with Windows 11, Apple/Mac systems, and iPhone devices

- Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

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Vacancy posted 18 hours ago

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