PS Manager, Operations

Job Summary Under minimal supervision, manages and supervises day-to-day operations for assigned clinical division(s) in the Department of Pediatrics, including but not limited to clinical operations, human resources and financial management, outpatient and/or inpatient services, scheduling, materials management, program support, and quality assurance. In collaboration with the Division Chief and Department Administration, provides strategic support and leadership in planning, developing, and implementing new programs to advance the mission and goals of the division, and ensures ongoing quality of service in existing clinical, education, and research programs. Establishes strategies, objectives, and goals for the division, while meeting the university vision, standards, and priorities. Assists in evaluating current and proposed systems and procedures; recommends changes when necessary and assists in the implementation of new processes. Provides leadership, coaching, counseling, and career development opportunities to staff. Manages the activities of first-level and second-level managers and/or supervisors. Acts as a catalyst between the division and its customers and staff to ensure continuity and quality of service and care. The Department of Pediatrics is the second largest department in the University of Utah School of Medicine and one of the largest pediatric departments in the country. We are committed to improving the lives of children through excellence in advocacy, education, research, and clinical care. For more information about the Department of Pediatrics, please visit: . Mutual respect and appreciation are highly valued in the department. Responsibilities Manages and oversees operations for the division’s clinical and academic missions. Provides leadership to ensure quality patient care outcomes. Builds both cultural and support systems within the division to enable delivery of outstanding service to both internal and external customers. Monitors appropriateness and effectiveness of service and performance and implements improvement initiatives as appropriate. Ensures compliance with federal, state, and other regulatory requirements. Manages division staff members including administrative, clinical, and research staff who provide support to the division’s clinical, educational, and research operations. Oversees recruitment, selection, and onboarding of new staff into the division. Communicates standards of behavior, professional boundaries, and job expectations; identifies and provides training and development opportunities; acts as a mentor and coach; evaluates and provides ongoing feedback on performance and addresses poor performance when needed. Performs reviews and analysis on all division dashboard indicators and operational reports; meets regularly with Division Chief and department administrative leadership to review progress on issues that impact division operations. Develops and administers the division’s annual budget and is responsible for monitoring financial performance. Oversees the preparation of quarterly written variance analysis reports compiled by the division’s accountant for department administration. Oversees reconciliation of division operating accounts on a monthly basis. Approves purchase requests, travel reimbursements, and invoices in accordance with division and department policies and procedures. Reviews financials with division chief and division accountant on a monthly basis; identifies possible budget variance concerns and addresses as needed. Develops methods for fiscal analysis, conducts financial and quantitative analysis, and monitors existing programs and services. Identifies and implements strategies for timely, efficient, and compliant physician billing, reduction costs, and quality improvement of care/service for meeting the financial performance goals of the department and division. Ensures optimal utilization of all available financial resources including operating funds and external support. Creates and supports an environment of excellence that fosters teamwork, collaboration, respect, and belonging where staff feel valued, appreciated, and recognized. Provides conflict resolution. Resolves problems and encourages open lines of communication with faculty and staff to ensure high employee morale and a professional, healthy atmosphere. Participates in strategic planning and facilitates quality improvement efforts. Continually monitors operations, programs, physical properties, and resource allocations. Proactively works to improve operations, continually refining processes and addressing customer needs while focusing on the long-term strategic role of delivery. Participates in business development and department site expansions. May be required to participate on various division and departmental project management/improvement teams. Works collaboratively with Primary Children’s Hospital (PCH) administration, maintaining strong institutional relationships between the division and PCH. Ensures operational efficiency of division operations at PCH. Coordinates and manages contract renewals and negotiations for the division in collaboration with Division Chief and department administration. Initiates workflow and business process analysis and provides project plans from recommendation to implementation. Evaluates and revises as necessary to maximize efficiency and effectiveness. Develops and implements policies and procedures for the division that are consistent with department and university policies. Partners with internal and external customers and markets and promotes new and existing services and programs. Serves as a resource and assists faculty in administrative procedures as well as problem solving. May participate in faculty recruitment and work closely with the credentialing specialist to ensure that providers are credentialed at the time of hire. Develops, tests, implements, and evaluates new and creative approaches to meeting division and department goals. Integrates trends in healthcare and the field of assigned pediatric subspecialties to forecast future division and department needs for program development, financial positions, and non-financial resources. In collaboration with the division’s research team, oversees the administrative and financial aspects of all division research activities. Disclaimer This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. Comments Must possess strong understanding of clinical and academic operations in order to make sound decisions and operate with respect to complex issues and institution/business requirements. Must be able to apply critical thinking to assess feasibility of decisions and have analytical ability sufficient to evaluate data and make recommendations regarding operations and budgets. Work Environment and Physical Requirements Nearly Continuously: Office environment. Nearly Continuously: Sitting, hearing, listening, talking. Often: Repetitive hand motion (such as typing), walking. Minimum Qualifications Requires a Bachelor’s degree in a related area of assignment or equivalency (one year of education can be substituted for two years of related work experience). Four years of progressively more responsible management experience. Background knowledge of assigned department’s area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors. Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of department. Master’s degree in a related area may be preferred. This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations. Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description. Preferences One or more years of experience with budget and finance/accounting methods and processes, including strategic planning, forecasting, and tracking revenue and expenses. Experience with research accounting methods. One or more years of experience with, and a working knowledge of, clinical revenue processes. Knowledge of medical education, including Graduate Medical Education and Continuing Medical Education policies and processes. One or more years of experience with personnel management. EEO Statement Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both. #J-18808-Ljbffr