Executive Assistant Lakeland Highlands Hospital

Orlando Health Administrative Support

Orlando Health Lakeland Highlands Hospital is a comprehensive medical and surgical acute care facility serving Lakeland and the surrounding Polk County communities as a trusted healthcare provider. Conveniently located in Lakeland, the hospital is committed to providing high-quality, compassionate care in a welcoming environment designed with patients and their families in mind. Our dedicated team of physicians, nurses, clinicians and medical professionals works together to deliver exceptional care and a positive patient experience. We provide a broad range of medical and surgical services, supported by advanced technology and clinical expertise across numerous specialties.

As part of Orlando Health, our hospital benefits from an integrated network of healthcare professionals, advanced resources and specialized services. Our commitment to excellence is reflected in our focus on evidence-based practices, patient safety, clinical quality and compassionate care. Whether patients need emergency treatment, diagnostic services, surgery or ongoing medical care, our team is dedicated to helping every patient receive the right care at the right time.

Responsibilities

Provides advanced, diversified and confidential administrative support requiring broad and comprehensive clerical/secretarial experience, skill and knowledge of organization policies and practices for the COO/CMO/CNO/CQO/CFO/AVP. Has significant contact with senior management and organizational data. Interacts professionally with all levels of management. Significant employee contact and outstanding customer service to children and their families. Establishes and maintains strong relationships with employees, senior management, board members, medical staff and various external contacts. Must be able to handle all confidential meetings and correspondence with discretion. Performs significant administrative duties with multiple priorities and tasks. Organizes and expedites flow of work through the COO/CMO/CNO/CQO/CFO/AVP. Provides work direction to other clerical personnel within the department. Organizes meetings including distributing materials, set up of audio/visual equipment, arranging for refreshments or catering and transcribing minutes. Schedules and maintains calendars of appointments, meetings, and travel itineraries and coordinates related duties such as flights, hotel and transportation arrangements. Creates, prepares, coordinates and maintains presentations, including charts and graphs, databases and spreadsheets. Prepares, monitors, or assists with the preparation of various budgets. Recommends and help to implement processes which facilitate cost reduction. Composes and types routine and non-routine correspondence, reports, special projects, technical papers, etc. Conducts Internet research, data collection and some analysis of information. Coordinates special events. Answers phone calls, routes callers, takes messages and resolves routine and sometimes complex inquiries. Responds to callers and visitors not requiring the attention of the COO/CMO/CNO/CQO/CFO/AVP utilizing significant discretion in varied areas. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures. Exercises a high degree of initiative, judgment, discretion and decision making to help achieve organizational goals and objectives. Uses professional judgment in communicating with internal and external entities. Maintains established departmental policies and procedures. Prioritizes workload to manage multiple priorities. Completes assignments in a timely, effective and efficient manner. Enhances professional growth and development through participation in educational programs, current literature, and workshops.

Qualifications

Associate's Degree or can demonstrate proof of completion within 12 months of hire date. Two (2) years of prior customer service, administrative or secretarial experience may substitute for the Associate's degree (in addition to the requirements listed in the Experience section). Highly proficient in word processing, spreadsheet, presentation and/or database software, preferably Microsoft Office-based products (Word, Excel, PowerPoint, Access). Five (5) years of customer service, administrative, secretarial or related experience. Experience as an Executive Assistant supporting C-Level executives required Hospital/Healthcare experience preferred.